Hi @Kd3835,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
The error code 0xc4eb8000 on HP printers generally indicates a hardware issue, often related to the printer's printhead, ink system, or sometimes firmware. Here are steps you can try to resolve this issue.
Reset the Printer
- Turn the printer off and unplug it from the power source.
- Disconnect any USB or network cables connected to the printer.
- Wait for at least 60 seconds.
- Plug the printer directly into a wall outlet (not a surge protector or extension cord) and turn it back on.
Check the Ink Cartridges/Printhead
- Open the printer's access door to check the ink cartridges.
- Remove the cartridges and then carefully reinstall them, ensuring they are properly seated.
- If your printer has a removable printhead, remove it and then reseat it.
- After reinstalling, close the access door and turn the printer back on.
Update Printer Firmware
- Go to HP's official website and check if there is a firmware update for your printer model.
- Download and install the firmware if available, as it might fix errors like this one.
Perform a Factory Reset (if possible)
- On the printer’s control panel, navigate to Settings> Restore Factory Defaults (exact path may vary depending on your printer model).
- Confirm the reset, and once it’s complete, set up the printer again from scratch.
Clean the Encoder Strip
Sometimes, a dirty or dislodged encoder strip (the thin plastic strip behind the printhead carriage) can cause hardware errors.
- Turn off and unplug the printer.
- Carefully open the printer to access the encoder strip.
- Use a lint-free cloth with a bit of water to clean the strip gently.
- Let it dry, then turn on the printer again.
Check for Obstructions
- Open the printer and ensure that there are no paper jams or obstructions preventing the printhead from moving.
- Gently move the printhead manually to ensure it isn’t stuck.
I hope this helps.
Take care and have a good day.
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Alden4
HP Support