Welcome to the HP English Community --
Important
The printer purchase comes with "call for help" setup assistance -- contact HP Support for setup help.
The time period during which this support is available is limited - perhaps 2 weeks to a month after purchase.
When you submit your request to HP Support, provide a bit of context - For example, Printer Model, Connection type, Operating System / version.
If you wish to skip directly to contacting support, Scroll down to HP Support – Hardware / Technical Support
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Connect Print to Network
Unfortunately, if the printer cannot connect -- or stay connected -- to the network, switching the printer OFF / ON does not help.
Reminder to those reading
The printer series supports an updated (new) EWS format.
Take some time to learn where settings are located and how they are adjusted.
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User Guide - HP OfficeJet Pro 9120e Series
Connect Printer - Starting on Page 7
and
Configure Printer
Default PIN location - Page 27 >> For your security, some settings in the EWS are password-protected.
If prompted for a password, enter the default printer PIN available on the label inside the printer access door.
If you have changed the password, enter your new password.
Notes
- It is not mandatory that you use a manual / static IP address. Doing so can improve stability.
- When available, Ethernet is generally a more robust, stable environment.
Example – Alternate EWS format (Select new printers and some Laser Printers)
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Section Network> Primary Ethernet> Check / Adjust Status and other tabs...
OR
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Section Network> Wi-Fi > Section IP Config> IPv4
Example - EWS - Wi-Fi - IP Config IPv4
Offline Condition
Although the printer appears to be switched on, it does not communicate with other devices on your network.
Microsoft - Troubleshooting offline printer problems in Windows
Consider >> Restart All
Restart Everything, including the router that controls your network
Next,
Offline - Known solutions, presented in the order to be completed / considered
HP printer is offline or not responding - Windows / Mac
Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)
And
TKB Article contributed by HP SofiaML
TKB - HP printer is offline or unavailable
AND
Wireless Troubleshooting
Troubleshoot a Wi-Fi connection to an HP printer
HP Printers - Using a Wireless Network Test Report
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Printer - Tray and Paper
Although generally not dependent on connecting the printer to the network, "out of paper" is related to whether the printer recognizes the paper size and type. The initial settings for this can be found on the printer's own control panel right after changing paper or after opening and closing the drawer.
Alternatively, use the Embedded Web Server (EWS) to check / adjust Tray and Paper settings.
Reference:
User Guide - HP OfficeJet Pro 9120e Series
Load Paper - Starting on Page 11
Update default paper size / type - Page 25
Default PIN location - Page 27 >> For your security, some settings in the EWS are password-protected.
If prompted for a password, enter the default printer PIN available on the label inside the printer access door.
If you have changed the password, enter your new password.
Example - (Alternate EWS format - select new OfficeJet Pro printers and at least a few LaserJet printers)
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Section Paper> Trays> click on Tray to configure
Next (in addition and as available)
Section Print> Default Print Options> Select default tray
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HP Support – Hardware / Technical Support for Devices in Warranty
Registered Devices in Warranty:
Contact HP Support
Start here:
HP Support virtual repair center
Printers
Contact HP Support – Printer Support
HP Support HP World-Wide Support
In-Warranty Products – Case submission for Warranty Repair
Select your region and follow the prompts
HP Support - Regional Links
USA / Canada > HP® Customer Support - USA
UK > HP® Customer Support - UK
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Reminders – READ
Online Case Submission to HP Support is available to those whose devices registered and are still in Warranty.
Some (Most) regions display phone / chat contact information only after the case is submitted online.
Not every issue is covered under the standard Hardware Warranty. Purchased Care Pack Warranties differ by contract.
HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.
If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.
Important
Never post private information in the HP Community!
Thieves are waiting - do not just hand out your privacy to their keeping.
HP Support does not free-post phone numbers for HP Support on the Internet.
Your computer is not full of bugs and you do not need to pay a fee for driver support.
Pay attention to where you are going.
Do not wander around on the Internet looking for help –
When looking for help, start only at legitimate web sites for your product
For example,
HP products, start here in the HP Community or at the HP Website
Microsoft / Windows - start at Microsoft Web Site
Do not be a victim.
Stay vigilant.
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
OR
HP OfficeJet Pro 9125e All-in-One Printer
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