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Re: >ABS< N21 White Plastic Paper Guide - Where does it go?

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Hi @SportsPsychMike,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with your printer.

Do you have the same issue when you make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

 

To understand the issue and help you, please share the details listed below:

 

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- Error messages or Blinking lights (if any) on the unit.

- May I know which application are you using to print?

- When was the last time your printer was connected to the network or working fine?

- Were there any changes made to your printer or router recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Raj

HP Support


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