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Re: Printer Error message HP Envy 5531

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Hi @Gayog,

 

Please find the next set of steps below.

 

4. Reinstall Printer Software

Reinstalling the printer software on your computer can help resolve driver-related issues.

Uninstall Current Printer Software:

  • Go to Settings> Apps and uninstall the current HP printer software.

Download Latest Printer Software:

Install the New Software:

  • Follow the on-screen instructions to install the new software.

5. Check Printer Hardware

Ensure there are no hardware issues with the printer.

Inspect the Printer for Obstructions:

  • Open the printer and check for any paper jams or obstructions.

Check Ink Cartridges:

  • Make sure the ink cartridges are properly installed and not damaged.

If the above steps do not resolve the issue, you may need to contact HP Support for further assistance.

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.


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