Re: Printer not printing

Hi @Jack508,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error message you're encountering on your HP Officejet Pro 8600 E-All-In-One Printer can be caused by various issues, including problems with the printer's hardware, firmware, or ink system. Here are several troubleshooting steps you can take to resolve the issue.

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

Check Ink Cartridges:

• Open the ink cartridge access door.
• Ensure that all ink cartridges are properly seated in their slots.
• Remove each cartridge and inspect it for any damage or leaks. Clean the electrical contacts with a lint-free cloth if necessary.
• Reinsert the cartridges and ensure they click into place.

Update Firmware:

• Make sure your printer's firmware is up to date. Visit the HP Customer Support website, enter your printer model, and check for firmware updates.
• Follow the instructions provided to update the firmware.

Reset the Printer:

• Perform a semi-full reset. This will not delete your settings or data.
  1. Turn off the printer.
  2. Press and hold the “#” and “6” keys while turning the printer back on.
  3. Release the keys when the printer starts to initialize.
• Note that a semi-full reset may take a few minutes.

Check for Obstructions:

• Open the printer and check for any paper jams or obstructions inside the printer.
• Make sure the carriage can move freely from side to side.

Clean the Printhead:

• If the issue persists, try cleaning the printhead using the printer's control panel.
• Go to the printer's settings menu, select “Tools” or “Maintenance,” and choose “Clean Printhead.”

Inspect the Printer for Firmware Issues:

• If none of the above steps work, the printer may have a firmware issue.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support