Hi @celine_fr,
Thank you for your response,
Please feel free to reach out to us. We are here to assist you and provide any necessary support.
I will be archiving this case for now however, you can respond to the same thread to continue the conversation.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Take care and have a great day ahead!
Alden4
HP Support