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Re: OfficeJet Pro 8500 prints blank pages

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Hello TiredTeacher,

 

Welcome to the HP Forums! I understand your Officejet 8500 is printing out blank pages. How is this printer connected? Wireless or USB?

 

I am going to recommend some troubleshooting steps to try and resolve your issue:

 

On you Mac computer, please reset the print system. I will provide a HP document here to help perform this step. Please try to print a document.

 

Next, try repairing your disk permissions. I will provide an Apple document here.

 

Please make sure you have performed every Apple update on your computer. I will provide an Apple document here.

 

If these steps don't resolve your issue, then please uninstall the printer's software. I will provide a HP document here.

 

Now, install the full feature software from the HP website here. Please choose your correct model number and operating system.

 

Once the installation is complete, try to print a document. If you are still receiving blank pages, then please contact Apple support for further assistance. Click here to find out: Apple Worldwide Contact.

 

Good Luck.


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