I cannot download the new software. I cannot get passed the "Problem Found" screen.
When I select the new software to run I get a check list "Welcome to the HP Device Updater"
Ensure the device is conncected to the computer
Powered on
Not in use
........It seems ready to go, no paper jams, powered on, I even disconnected the wireless and connected with a USB to be safe.
When I click the "Update" button- I get a delay and then a popup saying "Problem found"
HP Devices Update cannot proceed:
Check that your device is:
-connected to your computer
-Powered on
-Not in error state (ie no paper jam, cover open, out of paper)
Clear any errors and click start again...........
Nada
I'm getting no where