Greetings,
My 6700 HP printer is inoperable. After replacing the original cartridges the printer rebooted with an error message "Missing or failed printhead." Does anyone have any solutions in how to rectify my problem? Listed below are the following steps taken to resolve:
(1) turned printer off waited for more than three minutes prior to turning back on
(2) removed new cartridges and cleaned contacts heads with lint free cloth
(3) unplugged power cord from printer and wall, waited five minutes and plugged back in problem still present
(4) Deleted all the printer drivers and reinstall twice, problem still exist
This posting is my final step in resolving my problem, before purchasing another printer. Of course, I will not be purchasing an HP product ever again. This printer is less than 15 months old with no warranty.
Does anyone reading my dliemma have a solution other than what I have already attempted?
Thanks in advance and I look forward to a reply.