Hi staynavytom
Most likely it is a hardware issue.
Try and print a hardware self test to make sure.
Remove any cables from the printer except the power cord.
I would do a power reset to see if that will resolve the issue. With the printer still turned on, disconnect the power cable from the back of the printer, if the printer has external power module with a detachable power cord disconnect it for 15 seconds and then reconnect it. Then disconnect the power cable from the wall outlet. Wait 10 seconds and reconnect the power cable back to the wall outlet first, then the back of the printer and power it on again.
Make sure the printer is connected directly to wall outlet. (don't use a power hub or a surge protector)
Type in your product and click the printer, then under the printer icon, type in the search box configuration page. HP Troubleshooting. Try and print the hardware self test.
Hope this helps.