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Re: Officejet 6500 Wireless

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Hello Azterry,

I noticed your post about your Officejet 6500 Wireless not printing any black ink, however the color is printing for you. I can see that you have tried cleaning the printheads, aligning the printer and replacing the cartridges, no to avail. I also understand that this issue will arise every 7 months for you, which I know can be discouraging.

At this point, I would like to make sure there hasn't been any missed steps to try to rid this issue for you. I have researched this exact concern and have found a help guide with steps to prevent and resolve the problem at hand here.

I apologize in advance if you have already seen this data, however, as I mentioned, I want to be sure each step has been covered.

 

Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages

 

 

Furthermore, if the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If the printer is still under warranty, you may qualify for a replacement part or unit and if the printer is no longer under warranty, you may qualify for a trade in.

 

If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Best wishes,


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