Hi laurenb
I understand the printer won't print from the internet.
I will be happy to assist you with this.
I would try another web browser to see if it will print.
I would download and run the Print and Scan Doctor since it might resolve the issue
automatically. Click Here.
If you require further assistance please provide the following information so I can assist you better.
What web browser are you using? (Google, Chrome, Firefox, Safari, Internet Explorer)
Are you trying to print a webpage or from email?
What version of the browser you are using?