Hi again, Betty,
I'm trying to figure out if HP is actually working this issue. I did get a private message from GeorgeSoMe on the 18th of January, requesting some basic information, and a promise to get back to me. I replied a few days later, after returning from a short trip. So far, no acknowledgement that my reply got through, and no further communication.
I need to know whether HP can - or wants to help me, or do I need to start looking for a new printer. Needless to say, although when the printer works, I really like product it produces, if I can't get it fixed, I will probably lean towards another printer from someone else, as the printer support has left a bit to be desired.
Ken