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MX925 printout stops half way through

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Hi,

 

I have a print completion problem. I think it relates to the PC (HP Pavilion a1210.uk with XP SP3)  rather than the printer though.

 

Symptom: print stops mid print; printer (Canon MX925) spits the paper out and regards print as finished; print details on PC still shows that the print is mid print i.e., in progress. The print info on the PC hangs for a long period then intermittently an error message is given from PC saying problem with the printer.

 

Tests done: tried printing to the printer using the "email to print" facility from HP Pc. This works fine and with same document. Wireless printer connection; wired PC.

 

Tests done: tried printing same document from another device, a laptop, and this works without error. Wireless printer connection; wireless laptop.

 

Steps tried:

a) PC reboot. No change.

b) re-installed drivers. no change.

c) Different printer tried. same problem.

 

My conclusion is that the print is not completely sent by the PC to the printer, but have no idea how or why.

 

Appreciate any ideas. Thanks!


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