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Re: CP1215 printing shadows

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Hi Shackles

 

I understand you are getting a  magenta shadow when printing.

 

Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a
surge protector)

 

I  have included a document for troubleshooting shadows.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01691296&tmp_task=solveCategory&cc=us&dlc=en&lang=en&lc=en&product=3422476

In Solution eight: Print a configuration page, is the magenta printing with a shadow?

Are the color alignment bars correct?

Run the calibration to see if that will make a difference.

Try printing again.

 

Please let me know the results.

 


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