Hello,
I'm hoping someone can give me some ideas.
I have a remote user with an Officejet H470 and a Windows 7 laptop. When he tries to print, you can see the job disappear out of the print queue and the printer makes a sound like it's about to start printing, and then it stops and nothing happens.
They've tried restarting, reinstalling drivers, connecting with a USB cable and with bluetooth, and there has been no change.
At what point do you decide the printer needs to be replaced?