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Re: Ink Prints Off the Page

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, Welcome to HP Support Community!

 

I see that you're unable to print in black in spite of black ink cartridge being full, this could be an issue with the cartridge or the ink system, I'd recommend you follow the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues to isolate and resolve the issue.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


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