Thank you for your reply TEJ1602,
What menu are you using in your PM?
I have checked the HP Printer screen options, the HP Printer Assistant on my computer, and the EWS. I cannot find any menu that mentions any of the options you quote in your PM (Support Menu - or Reset Menu - or Semi-Full Reset).
I have reset the printer back to factory defaults using the printer screen (settings-printer maintenance-restore-restore factory defaults) and then reconnected to wifi router.The printer screen ( -- printer maintenance- update the printer - printer update options ) still gives the message ""This feature has been locked out by the person who set up the printer."
Back in the EWS- - printer update options is still greyed out, with "Install updates automatically (required)" selected.