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Photosmart C6380 cartridge jam

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The repair video makes several suggestions, but sidesteps the issue I have. 

 

The cartridge is stuck over to the side, where I cannot reach it.  It will not slide into an accessible position.   I can hear it try to slide, but I hear it strain, and cannot move. 

 

Nothing on your repair suggestions seems to address this problem. 

 

Power issues, re-start issues, plugging and un-plugging slutions have no use here, because the cartridge is stuck, right where it's supposed to stay when not in use.  I cannot reach the print head, or any of the cartridges.  They have all worked fine before. 

 

There is no stuck paper anywhere in the printer that I can see.  Three was no problem the last time I used it, so there is no paper inside to get stuck.  That is not the problem. 


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