I apologize, after lots of years of tech support under my belt i neglected to mention
that I just installed the printer straight out of the box, complete with the starter cartridges.
I also neglected to say that I attempted to print a microsft word document that included
a hyperlink to my email address. The only thing in the entire document that printed was
the email address. I emailed the document to myself and opened it at Staples, where it
printed just fine, which in my mind tells me it is the printer. The bad news is that HP no
longer supports this model of printer. Any suggestions?
Richard