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HP 6520 giving "paper mismatch" when trying to print 6 x 4 photos

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I have a new HP 6520 connected by USB to a machine running XP.  I have been attempting to print some photos on 6 x 4 glossy paper loaded in the photo tray, printing from MS Photo Editor or from MS Picture manager (tried both).  i have selected the settings 4x6 and various paper type settings with no difference to the behaviour it manfests.

 

In every instance the printer pulls in the photo tray, makes a noise as if the print head is about to print and the ejects the paper unprinted and throws up to error message "paper mismatch".  I can find no settings in the "properties" which make any difference to this and nothing in the various forums i have searched gives a solution.


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