Please print a Quality Diagnostic Report and let me know if Color is printing. This will help us identify if it's an issue with the Printhead or with the drivers
Load plain white paper in the input tray.
From the printer control panel, open the Setup
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menu.Open the Reports or Tools menu.
Touch Print Quality Report.
A Print Quality Diagnostic Page prints.
![Example of the Print Quality Diagnostic Page]()
menu.
Keep me posted 😊