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Re: How to get claim code

August 30, 2020, 4:05 pm
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Greetings from the HP Community!

Start with this article: Click here (please ensure you follow the steps 2, 3, 5 & 6)

Also, try to remove web services and then re-enable web services, most of the time it works.
turn off the web services using this link: Click here - Restart the printer and then, turn in back on using this link: Click here

Here are few important Links - HP Printers - Enrolling in HP Instant Ink - Click here (detailed steps)
Here's another document - please follow step 2 and 3. HP Printers - Setting Up an HP Connected Account: Click here
Step 3: Obtain the printer claim code

Here's a Forums post which seems to have helped others: Click here to check out this related post

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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Problems with alignment and print quality.

August 30, 2020, 4:10 pm
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My printer was working fine until I changed the ink this morning. 

I printed off the alignment page, but there seems to be some white lines in the page like there are sections of text and image missing. 
It told me the alignment failed, but then the screen flicked over and said the printer is set to default mode. Since then the print quality is terrible, with sections of text missing, and all the black coming out a hazy grey. 

 

I have tried realigning, it does the same thing. 

I have tried turning it off, and back on.

I have tried a hard reset.

I have tried printing a photocopy (same bad quality results) 

I have tried taking out the cartridges and putting them back in. 

I have tried cleaning the cartridges. 

 

Any advice on how to make it work again? 

 

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Computer does not detect printer and says it's not connected but it is.

August 30, 2020, 4:13 pm
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Hello my Mac computer is not detecting my HP8715 all in one printer yet the printer shows it is fully connected to the new wifi router that was just installed.

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Re: WIreless connection starts and then drops

August 30, 2020, 4:21 pm
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Check the firmware, latest is 2023A.

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Re: how to get setup ink cartridgesor bypass

August 30, 2020, 4:43 pm
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Welcome to the HP support community.

 

I have sent you a private message with the steps to bypass the setup ink message which is specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

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Printhead issue HP Officejet Pro 8610

August 30, 2020, 4:43 pm
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I have an HP Officejet Pro 8610 that is giving me the error code "Missing or Failed Printhead; The printhead appears to be missing, not detected, or incorrectly installed."

 

I have gone through all steps made available to me by the HP virtual assistant (other than allowing me to talk to a living human, which is not an option for some reason). The printer has been updated via wireless, but my computer can't update the firmware. I have tried all of the voodoo steps proffered on the internet (unplug three times/chant "Biden 2020" while pressing ESC/etc.). No luck. I also have the same issue with the printer I have at work (same model but different computer/printer). The printers worked fine up until the approximate date of the warranty then gave me this error message. 

 

Any thoughts would be greatly appreciated. Especially if it comes from an HP employee who can help. 

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Re: Won't print no matter what

August 30, 2020, 4:44 pm
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I believe I found an issue. I believe it is due to the recent firmware update to my printer which is making my printer not print. I will see if there's a way to downgrade the firmware.

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Re: HP officejet pro 9015. Printer carriage won't move from left position.

August 30, 2020, 4:49 pm
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Welcome to the HP support community.

 

Check for obstructions in the carriage path

  • With the printer on, disconnect the power cord from the rear of the printer.

  • If your printer has a battery, remove the battery.

  • Open the door to access the carriage inside of the printer.

    Examples of carriage access doors

    Opening an access door on top of the printerOpening an access door on the front of the printer

  • Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

    Example of a printer with debris in the carriage path

    View inside a printer showing crumpled paper in the carriage path causing a carriage jam

  • If the carriage on your printer has a latch, make sure it is closed.

  • Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

  • Close the carriage access door.

  • Reconnect the power cord to the rear of the printer, and then turn the printer on.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

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How to downgrade firmware of 8740

August 30, 2020, 4:52 pm
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Hi, recent firmware update made my printer unable to print. Please advise me on how to reverse an update. 

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Re: Missing USB cable, cartridge and power cable

August 30, 2020, 2:38 pm
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Welcome to the HP support community.

 

I request you to talk to HP support, so that they can ship you the missing parts.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

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printing blank pages

August 30, 2020, 5:20 pm
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I got a message printhead has some issue yesterday.  I put in a new ink cartridge today and it will only print blank pages

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Entering new password to printer

August 30, 2020, 5:36 pm
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Hello I am trying to use my hp 3830 and of coarse I don’t remember the wireless password. I have had this printer a while and this never needed to be addressed. I just have a paper to print from works I have no computer I use my phone with print hand can you help me

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Re: Printer wouldnt pwr off.So I unplugged for a few min. Then Error code 0112E9AA in blu on the ...

August 30, 2020, 5:48 pm
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Welcome to the hp support community.

 

Update the printer firmware

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

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Re: Pinter will not copy or print, but it will scan

August 30, 2020, 6:01 pm
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Welcome to the HP support community.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

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Re: Cartridge unrecognized

August 30, 2020, 6:13 pm
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Welcome to the HP support community.

 

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

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Printheads

August 30, 2020, 6:16 pm
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Hi  HP Community.

 

I am having  problems with the printheads in my all in one. I  received  the error messages that the printheads are  missing, or installed incorrectly.   I reinstalled, cleaned the printhead but I  continue to receive the error message. Any advice out there  on how to correct this problem would be greatly appreciated. 

 

Thanks!

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HP OfficeJet Pro8025 not printing

August 30, 2020, 6:21 pm
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My new HP Office Jet Pro 8025 is not printing any letters. Yes, it does print, but I'm not seeing any letters printed on the paper. Please help me. Thank you, Don 

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Re: How to unlock the EWS features?

August 30, 2020, 6:23 pm
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Welcome to the HP support community.

 

Restore Network Settings to reset EWS page.

  • From the home screen of your printer control panel, touch the Wireless icon . Touch the Setup icon . Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

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Re: Print with Vellum paper on HP 8740 Printer

August 30, 2020, 6:29 pm
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Can you tell me where it lists that on the site?

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Vertical lines scanning after window 10 HP driver upgrade

August 30, 2020, 6:32 pm
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I have been having problems since July and it seems that there is a driver update issue with this printer.  

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