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Re: HP OfficeJet Pro 8730 Does Not Print Using Any Method

April 13, 2020, 3:15 pm
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Computer only allows to print in monochrome.

April 13, 2020, 3:17 pm
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When printing from my laptop, it keeps defaulting back to monochrome.  It will not allow me to print in color.  If I print from another computer it works great.  How do I reset the setting to print in color?

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Re: Put in a new ink cartridge and it does not print

April 13, 2020, 3:21 pm
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The printhead on this printer is not replaceable, I suggest you contact the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

 

 

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HP Envy 7640 All In One

April 13, 2020, 1:09 pm
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Hi, 

We have a fairly recent HP Envy 7640 All in One Printer, and we keep getting an error message saying "Photo Tray Problem - The photo tray is blocked Please adjust the tray and try again."  However, we don't have any apparent photo tray problem, and the tray violently smacks against the back of the paper tray when trying to print.  Very frustrating - especially, that many other users have similar issues.  We are working from home during Corona-virus and this isn't helpful.  There doesn't appear to be any product support, and  I just recently purchased new ink.  😞  

If we order another product, it won't be an HP unless they can assist the end user.  We haven't gotten any product support, and our printer is out of warranty.  Who is at the helm at HP?  Anyone?  

C

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HP OfficeJetPro 8710 does not print: Notice: "Printer off Line"

April 13, 2020, 1:38 pm
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Printer Off Line:   How do I fix this on my HP OfficeJetPro 8710 ?

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Problem with printer or ink system

April 13, 2020, 2:50 pm
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I have an error message on my Officejet Pro 8600 Plus printer.  "There is a problem with the printer or ink system. Turn printer off then on. If a problem persists, contact HP."  I followed the instructions but still getting the same error.  I also powered off the printer, unplugged it, plugged it back in.  I'm still getting the error.

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HP OfficeJet Pro 8720 jams double sided printing

April 13, 2020, 3:31 pm
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Constant paper jams while printing double sided.  On side clean other side either off by 15-35 degrees.  If not one corner dog eared or paper just torn on one edge if it comes out of the printer.  The greater the ink per page the greater the issue.  Can't find anything stuck.  I want to buy the service manual or download it to be able to pull it apart before I put it into the trash, since it is out of warranty.  Where can I get a service manual to be able to properly pull the printer apart instead of guessing?

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Re: HP OfficeJetPro 8710 does not print: Notice: "Printer off Line"

April 13, 2020, 3:37 pm
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How are you connecting usb or network?

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By pass setup cartridge error 5200 series

April 13, 2020, 3:49 pm
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My wife bought a clearance hp officejet 5252 and she bought new ink for it. Tried to set it up but it wants the setup csrtridges. Since it was a clearance item ot did not have them. I need to bypass this error. Its really frustrating. 

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Black ink does not print on documents. Diagnostics page rectangle is blank, but text prints there

April 13, 2020, 3:52 pm
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Black ink printing started streaking so replaced cartridge with new ones (2) and black would not print at all.  Diagnostic page showed all colors correctly but black rectangle showed blank, although text on that in black printed just fine.

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Envy 5030 didnt come with cartridges now wont set up

April 13, 2020, 4:05 pm
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Purchased new Envy 5030 printer and didnt come with cartridges. Now wont set up

 

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Printer Code B87126D0

April 13, 2020, 4:05 pm
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Printer in a restart loop. Have powered off, unplugged, etc. Still getting code B87126D0. What is solution? Thanks.

 

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BYPASS SET UP CARTRIDGE FOR HP OfficeJet Pro 8028

April 13, 2020, 4:28 pm
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Hi!

 

My assistant took out the ink cartridges that came with my printer before I had a chance to set up my printer. How do I bypass the SETUP cartridge requirement? 

 

Thank you!

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Re: No startup cartridges

April 13, 2020, 4:34 pm
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Hello - I have the same issue... a gifted printer with no startup cartridges. Can you please send me the same steps to bypass the setup ink message which is specific to my printer?

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Re: Black ink does not print on documents. Diagnostics page rectangle is blank

April 13, 2020, 4:44 pm
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Re: Cannot Receive fax when in sleep mode - Does not wake up

April 13, 2020, 4:47 pm
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I tried what you said. It was already as you asked. Than I tried to reconfigure the fax. I received this error when I tried to save the setting

Erreur système interne. (undefined)

TypeError: Impossible d’obtenir la propriété « allRings » d’une référence null ou non définie

TypeError: Impossible d’obtenir la propriété  « allRings » d’une référence null ou non définie
   at b.wizHandleBtn (Unknown script code:1:10451)
   at Anonymous function (https://192.168.2.211/framework/Unified.js:104:7290)
   at jQuery.event.handle (https://192.168.2.211/framework/Unified.js:13:32640)
   at Anonymous function (https://192.168.2.211/framework/Unified.js:13:29468)

MALBECPP1N001.2008C.00
Mozilla/5.0 (Windows NT 6.1; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3; rv:11.0) like Gecko

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Re: Printer will not connect to Windows 10 PC

April 13, 2020, 4:48 pm
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Welcome to HP support community.

 

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

  1. Run HPPSdr.exe from the download location on your computer.

  2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

    • If your printer in not in the list, turn it off and on, and then click Retry.

    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

  3. If a screen prompts you to turn on printer updates, click Yes.

  4. If a screen prompts you to make your printer the default printer, click Yes.

  5. Try to print.

Assign manual IP address and that should fix the issue.

1. From the product control panel, press the Setup button.

2. Open the Reports menu.

3. Use the arrow keys to select configuration Report and then press the OK button to begin printing the report.

 

Setting a Static IP Address

Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:

HP Printer Static IP Address

  1. Run your Web browser.
  2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
  3. Click the Networking tab.
  4. Under Connections, click Wireless.
  5. Under IP Address Configuration, click Manual IP.
  6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
  7. Click Apply.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

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Color Printer refuses to print in color

April 13, 2020, 4:51 pm
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I bought a color printer but it won't print in color. I've run the test print page for the printer and it shows it's capable of printing color. And I've tried the 'recalibrate' option for the printer. However when I try to print in color from my computer, there is no option to print in color (it's greyed out). Or when a different operation gives the option of color, the printer still prints out in greyscale. Any advice how to convince my printer to print in color? (And yes, my color cartridge is completely full and there is no little tape-piece covering the feed so it should all work).

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Re: Printer does not work properly

April 13, 2020, 5:01 pm
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Welcome to HP support community.

 

Manually clean the area around the ink nozzles

  1. Gather the following materials:

    • Dry foam-rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers (coffee filters work well)

    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

         CAUTION: 

      Do not use platen cleaners or alcohol to clean the area. These can damage the ink cartridge or the printer.

  2. Make sure the printer is on.

  3. Open the ink cartridge access door.

    The carriage moves to the center of the printer.

    Figure : Open the ink cartridge access door

    Image: Open the ink cartridge access door

  4. Wait until the carriage is idle and silent to continue.

  5. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge toward you out of its slot.

    Figure : Press down to remove the ink cartridge

    Image: Remove the ink cartridge
       CAUTION: 

    Do not remove both ink cartridges at the same time. Remove and clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

  6. Hold the ink cartridge by its sides.

    Figure : Hold the ink cartridge by its sides

    Image: Hold the ink cartridge by its sides.

  7. Inspect the ink cartridge contacts for ink and debris buildup.

       CAUTION: 

    Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure : Do not touch the contacts or nozzles

    Image: Do not touch the contacts or nozzles.

  8. Lightly moisten a clean, foam-rubber swab with distilled water, and then squeeze any excess water from it.

  9. Clean the face and edges around the ink nozzle with the swab.

       CAUTION: 

    Do not clean the ink nozzle plate.

    Figure : Clean the area around the ink nozzle

    1.  

      Image: The ink nozzle and ink cartridge contacts.

      Nozzle plate - Do not clean

    2. Area surrounding ink nozzle - Do clean

    3. Ink cartridge contacts - Do not clean

  11. Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

  12. Slide the ink cartridge at a slight upward angle into the empty slot, and then gently push up on the ink cartridge until it locks into place.

    Figure : Push the ink cartridge into its slot

    Image: Push the ink cartridge into its slot until it locks into place.

  13. Repeat these steps to clean the area surrounding the ink nozzle on the other ink cartridges.

  14. Close the ink cartridges access door.

    Figure : Close the ink cartridges access door

    Image: Close the ink cartridges access door

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

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Error message DD000D78

April 13, 2020, 5:03 pm
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I get this error on my printer screen DD000D78 and it’s a blue screen with the shutdown symbol on it.  I have tried to turn the printer off and on.  I have also tried the unplug for 60 seconds and plug back in and nothing works.  Can anyone tell me what the issue is??  Can’t find anything on this error code.

 

thanks 

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