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Re: nformation icon keeps flashing orange on my printer after changing the black cartridge. Can a...

April 19, 2025, 9:31 am
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@TK333, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

If your HP DeskJet 4155e has a flashing orange light, and you've replaced both cartridges with full ones, yet it's only printing in black and blue, you can follow these steps to troubleshoot the issue:

 

Ensure Proper Installation:

  • Check if the cartridges are installed correctly. Remove and then reinsert them securely into the printer. Make sure you hear a click, indicating they are seated properly.

Cartridge Compatibility:

  • Verify that you are using the correct HP cartridges for your printer model. Using incompatible cartridges can cause errors.

Perform a Printer Reset

  1. Power Reset:
    • Turn off the printer and unplug the power cord.
    • Wait about one minute, then plug the power cord back in and turn on the printer.

Check Printer Settings

Verify Print Settings:

  • In the printer properties, ensure that the print settings are configured to use both color and black ink.

Additional Troubleshooting

Clean Printhead:

  • If the color ink is not printing correctly, clean the printhead using the printer's maintenance settings. Ensure that ink nozzles are not clogged.

Print a Test Page:

  • Print a test page to see if all colors print properly. If color ink still doesn't print, it may be due to a malfunctioning cartridge.

Also, refer to this guide for further troubleshooting: HP DeskJet 2700, 4100, 4800 printers - Blinking lights and error codes | HP® Support

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

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my 4100 only print the last page repeatly

April 19, 2025, 10:18 am
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My 4100 only print the last page repeatly, such as there is a 12 pages document I want to print today, it only print page 12 no matter what, and after printing page 12 it will blink yellow light and shows Error 2 on the tiny screen. After I click the X button, it will begin to print again, and comes out a page 12 again,,, and again. It has been weeks, I am very angry about this every time. Once I manege to print only one page a time, and it works, but I have to do it 12 times, come and forth to press the X button on the printer and manage to print again for the next page on the computer.

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Locked hp 9018

April 19, 2025, 10:41 am
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I just bought a used HP Officer 9018. When trying to connect it my wifi the area is greyed out. It says it is locked and will not unlock without a username or password which is unknown. Google on how to reset but that hasn’t not worked. Please HELP!

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what does it mean when your HP printer has a blue screen that says B8159726

April 19, 2025, 10:52 am
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what does it mean when your HP printer has a blue screen that says B8059726. How do I fix this?

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Re: When HP 236dw Meets Error 49: A Battle of Wits

April 19, 2025, 11:36 am
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@KHALIL811, Thank you for your response,  

 

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support 

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Continuous blinking all things and the power is automatically on. Color print not working.

April 19, 2025, 11:41 am
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Error shown:- Head not compatible 

Error  2:-auto power on

Error 3- power not Off

Error 4:- Colour printing option not working 

Error message 1-Head is not compatible

Error message  2-Scanner not working 

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Re: account issues

April 19, 2025, 11:43 am
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@Dwayne-2, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
That message usually appears when there’s an issue with your HP account that's linked to HP+ or Instant Ink services. Here’s how you can troubleshoot and resolve it:

Check HP Account Login

  • Go to my.hp.com and log in with the same account linked to your printer.
  • Look for any alerts, subscription issues, or payment problems—especially if you're enrolled in HP+ or Instant Ink.

Update Printer Connection

  • Make sure your printer is connected to the internet.
  • From the printer screen, tap the Wi-Fi icon and verify it’s connected.
  • If it’s offline, reconnect it to Wi-Fi.

Sign In Again on the Printer

  • On the printer screen:
    • Tap Setup (gear icon) → HP Account or Web Services.
    • If signed out, sign in again using your HP account credentials.
    • If signed in, try signing out, then signing back in.

Check Web Services

  • Go to Settings > Web Services on the printer.
  • If it shows errors, try the following:
    • Disable Web Services, then enable it again. This refreshes the cloud connection.

Update Firmware

  • Outdated firmware may cause account verification problems:
    • Go to Settings > Printer Maintenance > Update the Printer.

HP Smart App Troubleshooting

  • On your phone or computer, open the HP Smart app:
    • Make sure you're signed into the same HP account.
    • Add the printer again if needed.
    • Check for alerts or messages related to account or ink subscription.

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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My 9010e series printer is giving me a carrier jam message

April 19, 2025, 12:47 pm
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I have a 9010e printer. I replaced the black cartridge and now I am getting a message that there is a carriage jam and that the carriage cannot move. I have tried the online advice for fixing this: making sure there is no paper jam or obstruction; turning off the printer and my computer, unplugging the printer, and then turning everything on again. Nothing is correcting the problem. The carriage is immobile on the right side and won't budge. Any advice?

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Re: unable to print a page.

April 19, 2025, 12:49 pm
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@Sylvie37, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

If your HP ENVY 5660 e-All-in-One Printer is producing blank pages, here are some steps you can follow to troubleshoot and resolve the issue:

Check Ink Levels: Ensure that your ink cartridges contain enough ink. You can check the estimated ink levels directly from the printer control panel by selecting the ink icon.

Align Print Cartridges:

  • Load plain white paper into the paper tray.
  • From the printer control panel, touch Setup.
  • Touch Printer Maintenance, select Align Printhead, and then follow the on-screen instructions.

Print a Diagnostic Page:

  • Load plain white paper into the paper tray.
  • Go to the printer software on your computer, click on Print & Scan, and then click Maintain Your Printer to access the Toolbox.
  • Click on Print Diagnostic Information to print a diagnostics page. Check the page for any ink-related issues.

Clean the Printhead or Ink Cartridges:

  • Use the HP Print & Scan Doctor tool or access the Printer Toolbox from the printer software.
  • Click on Clean Ink Cartridges under the Device Services tab and follow the on-screen instructions to automatically clean the cartridges.

Check Paper Settings:

  • Ensure that the correct paper type and print quality are selected in the printer software.
  • Access the printer properties through the Print dialog and verify these settings.

Use Original HP Cartridges: Ensure you are using genuine HP ink cartridges, as counterfeit or refilled cartridges may cause print quality issues.

 

Reference: HP printer prints blank pages | HP® Support

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

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Re: hp 45 printer

April 19, 2025, 1:09 pm
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@mntbiker, Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

 

We're looking forward to helping you get back up and running! 

 

Regards, 

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Re: Printer won’t reboot

April 19, 2025, 1:24 pm
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@Juled, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Restart the Printer

  1. Turn off the printer.
  2. Unplug the power cord from the back of the printer.
  3. Press and hold the power button for 30 seconds.
  4. Wait for 60 seconds and connect the power cord back in.
  5. Turn on the printer.

Run HP Print and Scan Doctor (Windows only):

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

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Re: Photographs

April 19, 2025, 1:43 pm
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Hi @Ed19521,

 

Thank you for the response.

 

If the issue still persists, refer to the steps on this link to restore factory defaults.

 

Note: This will erase all the custom settings set in the printer

 

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

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Re: Printing random blank spaces on pages

April 19, 2025, 1:56 pm
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@PrinterTroubl11, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Hey! It sounds like your printer is having trouble with how it’s reading certain PDFs, especially from Canva.

Here’s what to try:

 

Use Adobe Acrobat to Print

Open the PDF in Adobe Acrobat Reader.

Go to File > Print > Advanced, and check "Print as Image".

Then print—this often fixes weird boxes or missing parts.

 

Re-download from Canva

In Canva, choose PDF Print when downloading.

Uncheck “Crop marks and bleed”.

Try saving it as a PNG or JPG instead and print that.

 

Update Your Printer

On your printer, go to:
Setup > Printer Maintenance > Update Printer

Or update through the HP Smart app.

 

Try a Different Viewer

Avoid printing from a browser or Canva directly.

Try another app like HP Smart.

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

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My 6230 HP office jet pro printer stopped working. The power light just flashes rapidly.

April 19, 2025, 2:22 pm
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My 6230 office jet pro printer stopped working. The power button keeps flashing rapidly. I can push any other buttons. I’ve tried unplugging and holding power button for 30 seconds and it turns on the same way. There is no paper jam. The print cartridges won’t move now. It’s been a great printer and all of a sudden won’t work. Can anyone help me please. 

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Re: Hp smart tank plus 650 series

April 19, 2025, 3:04 pm
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@971174,Welcome to the HP Support Community! We're stoked to have you on board! 

 

Could you please elaborate on what's happening with your unit? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

 

We're looking forward to helping you get back up and running! 

 

Regards, 

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Printer

April 19, 2025, 4:02 pm
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Hi Everyone,

 

Not sure what help I need. I tried to pay my instaink account but it says I don't have a printer connected but I can print. Now y account is suspended because of nonpayment. 

This happened before but fixed it self. 

Does anyone know how to fix this?

Brenda

 

 

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print p

April 19, 2025, 5:06 pm
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I replaced the black cartridge and now I replaced the colored ones but my printer still won’t print 

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Error Code: UA_400_EB000U0410 Save this code if contacting HP Support.

April 19, 2025, 5:11 pm
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Error Code: UA_400_EB000U0410Save this code if contacting HP Support.

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Serial # not accepted, photo tray blocked, printer not recognizing cartridges as installed

April 19, 2025, 5:36 pm
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Hi: I just received my HP ENVY Inspire 7220e All-in-One Wireless Printer and have had a hellish time trying to set it up. Just problems upon problems and no help from a human. The AI/ VA tools are not useful! 

First, I'm getting the message that you don't recognize my serial #,  so trying to get customer support, somebody, anybody, to help me has been futile.

Next, I'm getting a message that my cartridges are not installed despite my removing and reinstalling them 4 times. Watching installation videos even and no fix. 

Then there's the message that the photo paper tray is blocked. 

Seriously, could someone sort this out for me or should I just return this printer and get a refund already?

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how do you set your settings so you can print labels?

April 19, 2025, 6:12 pm
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need to know how to set my settings so I can print labels

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