HP ENVY Photo 7130 All-in-One Printer
Product number: Z3M488
Serial Number: TH97DDW0HT
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Re: HP ENVY Photo 7130 All-in-One Printer
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Hp deskjet printer flashing e0
Hello everyone, my printer deskjet 2855e is having a problem, it's keeps flashing e0 and not working. I just printed something on it a week ago and it worked fine. This printer is also only 2 months old. Not sure what the problem is, I tried resetting and it didn't help. I just opened up the ink cartridge and noticed there is a white paper strip that seems to be standing up kind of high behind the cartridges, I'm not sure if this is normal or not. Please help, thank you!
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Re: Printer will not work
@Synses, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
That F0.01.01.02 error on the HP Officejet 6600 usually indicates a firmware-related issue—it often appears during or after a firmware update gone wrong.
Please follow these steps,
Partial Reset
- Turn the printer on.
- Disconnect the power cablewhile the printer is still on.
- Wait 60 seconds.
- While holding down the Cancel and OK buttons, plug the power cable back in.
- Continue holding both buttons until the printer powers up.
This forces a basic reset which might help clear the error.
Try USB Connection + Reinstall
If you were using Wi-Fi:
- Disconnect Wi-Fi.
- Connect printer via USB cable.
- On your PC, go to Control Panel > Devices and Printers, remove the printer.
- Reinstall the full driver from the HP support site for Officejet 6600.
Also, Make sure that the printer firmware version is up to date and restart the printer.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping!
Max3Aj
HP Support
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Re: error message saying cartridges are missing or damaged. Replaced cartridges and error message...
@Hebber44, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds frustrating to deal with persistent printer issues. Let's try a few more steps to resolve this:
Check Cartridge Seating:
- Open the cartridge access door. The carriage should move to the center.
- Remove all cartridges and gently wiggle them to ensure they are seated correctly.
- Reinstall the cartridges, making sure any protective tape is removed.
Restart the Printer:
- Turn off the printer and unplug the power cord from both the printer and the wall outlet.
- Wait for at least 60 seconds before plugging it back in and turning it on.
Run HP Print and Scan Doctor:
- Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.
Update Printer Firmware:
- Visit the HP Support - Software and Driver Downloads page.
- Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the update
You may refer to this document - HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping!
Max3Aj
HP Support
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Re: Getting Event Codes F0.31.01.22 and F0.31.0A.10 over and over
Hey @Sleight,
Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Have you referred to the above steps provided by my colleague @Hawks_Eye?
Also, here are some guides to troubleshoot the scanner issue:
HP printers - Scanner not found or connected (Windows, macOS) | HP® Support
Scanner Failure error on HP printers (Windows, macOS) | HP® Support
Let me know how it goes.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Regards,
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Re: OfficeJet 8725 Skipping Letters when printing from specific device through HP Smart
Hawks_Eye, thank you for your response.
Unfortunately things are worse now, it is printing one line of gibberish, going to next page and printing a line of gibberish and running through paper until I cancel the job.
Fundamentally all I did was to install the universal ARM/Snapdragon driver. Here's the responses to your actions below.
1. HP website says they are compatible.
2. There are no pending Windows 11 update. After searching on the HP support area on drivers, it appears that the universal snapdragon print driver may be needed. I installed SUPD-4.08.1.3348-V4-ARM64 software downloaded from the HP website. I got an error when it tried to print the test page. Then I've tried to print documents and am getting the gibberish that I mentioned. I performed a hard reset on the printer as noted in step 5 below. At the same time I shut down and restarted my computer. I then printed documents and got the same gibberish result.
3. Print settings were ok.
4. As I noted in the original post, this is occurring over 3 apps now. I did try to print from adobe and powerpoint after installing the new driver. I got the same gibberish result.
5. As noted above, I performed a hard reset.
I was able to print a pdf document from another device.
Now I have no idea what to do.
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Re: HP 8610 not recognized new printhead
@sparkl3s_stuck, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Restart the Printer
- Turn off the printer.
- Unplug the power cord from the back of the printer.
- Remove the cartridges.
- Press and hold the power button for 30 seconds.
- Plug the power cord back in.
- Wai for few minutes and then insert the cartridges (let printer prompt for cartridges)
- Turn on the printer
Update Printer Firmware (Update the firmware on an HP printer | HP® Support)
- Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.
Also, refer to these guides:
HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Regards,
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Re: I need to unlock my printer
@Allancwolf, Welcome to the HP Support Community! We're stoked to have you on board!
To help us get started on resolving your issue, could you please share your HP unit's product number with us?
Need help finding your product number? We've got you covered! Check out this handy guide: Click here
Now, let's dive into the issue! Could you please elaborate on what's happening with your unit? The more details you provide, the better we'll understand the problem and the faster we can resolve it!
Note: If you have unsubscribed from the Instant Ink program, the Instant Ink cartridges will no longer work, as they require an active subscription. To continue printing, please use regular HP genuine cartridges, which should work without any issues.
Reference: Instant Ink account management | HP® Support
Take care and have a good day.
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Regards,
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Re: Smart Tank 7001 ink blob
@Snakeoil52, Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
Our apologies for the discomfort you've experienced.
To better assist you, could you please share your printer's serial number and active case ID with us via private message?
Need help finding your serial number? No worries! Check out this handy guide:
https://support.hp.com/in-en/document/ish_2039298-1862169-16
To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.
Now, let's dive into the issue! Could you please elaborate on what's happening with your printer? The more details you provide, the better we'll understand the problem and the faster we can resolve it!
We're all ears!
Regards,
Max3Aj
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Re: When HP 236dw Meets Error 49: A Battle of Wits
@KHALIL811, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
We understand that you are facing Error 49 on your HP LaserJet MFP M236dw Printer.
Please follow this link and follow the suggested steps.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping!
Max3Aj
HP Support
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Re: All lights blinking in HP Deskjet GT 5820
@Tote44, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
And thanks for sharing the image—what you’re seeing on your HP DeskJet GT 5820 (all lights blinking, display stuck with an “E” and cartridge icons) is a classic sign of a critical error state. Here’s a breakdown of what this typically means and what you can try next:
What the Lights Mean (from your image):
- All lights blinking simultaneously: Indicates a fatal error—the printer has encountered a condition it cannot recover from automatically.
- “E” on the display: Stands for “Error.”
- Cartridge icons blinking: Most commonly means one or both ink cartridges are not recognized, are missing, or are malfunctioning.
- Wireless & info button LEDs: Also blinking, indicating the printer is not communicating properly over the network.
Steps to Troubleshoot:
Check Ink Cartridges Physically
Remove and reinsert the cartridges:
- Power off the printer and open the cartridge access door.
- Take out both the black and color ink cartridges.
- Make sure there's no tape on the cartridge contacts.
- Clean the copper-colored contacts with a lint-free cloth (lightly dampened with distilled water).
- Reinsert them firmly and close the door.
Check for Paper Jams or Obstructions
- Remove any paper from input and output trays.
- Open all access areas and inspect for even tiny scraps of paper or obstructions.
- Rotate the rollers gently if you can.
Hard Reset
Since the factory reset didn’t work, try a hardware reset:
- With the printer powered on, disconnect the power cord from the back.
- Wait 60 seconds.
- Press and hold the Power button for 15 seconds while reconnecting the cord.
- Release the button and see if the lights stabilize.
Service Mode Reset (Optional)
Try pressing and holding:
- Cancel (X) + Wireless + Power until the printer powers off and restarts. This sometimes triggers a deep firmware reset. If it doesn't, just unplug and restart manually.
Update Firmware (If Accessible)
If you're ever able to connect to the printer briefly via USB, try using HP Print and Scan Doctor (Windows) or update firmware manually from HP's website: 👉HP GT 5820 Drivers and Firmware
You may refer to this document.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping!
Max3Aj
HP Support
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Re: waiting for printer to become available Mac OS 15.4
Hi @Cheryl150,
Welcome to the HP Support Community!
Thanks for reaching out about your query regarding your printer!
We're thrilled to have the opportunity to assist you and provide a solution.
Try these steps:
Check USB Connection:
- Make sure the USB cable is properly connected both to the printer and your MacBook Air. Try using a different USB cable if possible, as the cable might be faulty.
Verify Printer Status:
- Ensure the printer is powered on, has no error lights, and is ready to print. Check for any paper jams or low ink alerts that could affect printing.
Reset the Printing System:
- On your Mac, go to System Preferences> Printers & Scanners.
- Right-click in the printer list area and select Reset Printing System. This will remove all printers but can clear any stuck or corrupted print jobs.
- Add your printer again by selecting the + button and ensuring it appears correctly.
Install Updated Drivers:
- Visit the HP Software & Driver Downloads page and ensure you have the latest drivers installed for your Officejet Pro 8100.
- HP might have specific drivers for newer versions of MacOS; if not, try using generic drivers like AirPrint.
Update MacOS:
- Ensure MacOS is updated to the latest version. If not, go to System Preferences> Software Update and check for updates.
Check Printer Preferences:
- When reinstalling the printer, select it in the Printer list and make sure the correct driver is selected (HP Officejet Pro 8100 or AirPrint).
Test Using a Different Application:
- Sometimes the issue might be application-specific. Try printing from another application (e.g., Preview, TextEdit) to see if the issue persists.
Use HP Smart App:
- Install the HP Smart App from the App Store for additional setup assistance and troubleshooting options. It might help with connecting and diagnosing any issues through a guided setup process.
I hope this helps.
I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨
Take care and have an amazing day ahead! 🚀
Best regards,
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nformation icon keeps flashing orange on my printer after changing the black cartridge. Can anyone
Cant get the orange light to stop flashing and only black and blue is printing and both cartridges have been replaced and are full
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unable to print a page.
I cannot print out a page. The page comes out blank.
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Printing random blank spaces on pages
Hello! Out of nowhere the other day my printer started printing the flyers I had made on canva with random squares or rectangles of white. Some are bigger, some are smaller, and they print in the same spots when I reprint the pages. The printPDF downloaded correctly, but when printed the boxes always appear. This doesn't happen with everything I print, but it happened again with a different PDF I downloaded from canva. I'm trying to figure out if this is an issue that occurred during download (although the pdf truly looks normal) or if it's a mechanical issue with the printer. The blank boxes are in different spots on different flyers, but are the same if I print the same flyer again. I'm not sure what's going on. Help! Thanks in advance 🙂
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Printer will not reboot
My printer is stuck at the first bootup screen. The first out of 7 blue dots is selected and the progress bar reached the end and stopped there. Printer appears to be offline in the HP Smart software. I have tried unplugging, waiting and restarting and it is still stuck. There is no way to check the firmware as it has not finished rebooting. I cannot do a hard reset for the same reason. It appears that there are several people with this same issue and I have not seen any resolution to this problem.
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Printer won’t reboot
My printer is stuck at the first bootup screen. The first out of 7 blue dots is selected and the progress bar reached the end and stopped there. Printer appears to be offline in the HP Smart software. I have tried unplugging, waiting and restarting and it is still stuck. There is no way to check the firmware as it has not finished rebooting. I cannot do a hard reset for the same reason. It appears that there are several people with this same issue and I have not seen any resolution to this problem.
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Hp smart tank plus 650 series
How do I register for free hp smart tank plus 650 series.
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cartridge error
HP pro 8600 plus
one or more cartridges appear to be damaged - showing all colours
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Re: HP ENVY 6155e won't shut down or enter sleep mode
Hi @Hawks_Eye,
Thank you for your suggestions.
I Downloaded and Re-installed Firmware 6.22.4.28 ==> This fixed my shutdown issue, i.e. now when I press the power button I get the shutting down message and then the printer turns off.
However, after re-installing firmware, the printer still did not enter sleep mode.
I tried a Factory Reset (again) and as before the printer entered sleep mode but after a few hours the display came on and did not turn off again.
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