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Re: PRINTER Critical Error Code CC.C6.5A.0B

March 22, 2025, 7:13 am
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Re: Printer not printing

March 22, 2025, 7:16 am
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Hi @DC958,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps to troubleshoot:

Power Cycle Everything

  1. Turn off the printer, computer, and Wi-Fi router.
  2. Unplug the printer for 60 seconds.
  3. Restart your Wi-Fi router and wait for it to fully power on.
  4. Turn on the printer and ensure it's connected to Wi-Fi.
  5. Restart your computer and try printing again.

 

Check the Printer Connection

Wi-Fi Connection:

  • On the printer’s touchscreen, go to Settings > Network Setup > Wireless Settings.
  • Make sure it’s connected to the correct Wi-Fi network.
  • Print a Network Configuration Page to verify the IP address.

USB Connection:

  • If using USB, try a different USB port or cable.
  • Go to Device Manager > Printers and see if your printer is listed.

 

Run HP Print & Scan Doctor

  1. Download HP Print & Scan Doctor from HP’s website.
  2. Open the tool and select your printer.
  3. Click Fix Printing to diagnose issues.

Remove & Reinstall Printer Drivers

  1. Open Control Panel > Devices and Printers.
  2. Right-click your printer and select Remove device.
  3. Download the latest drivers from HP’s official site and reinstall them.

 

Manually Set Printer’s IP Address (For Wi-Fi Issues)

  1. Open a web browser and enter your printer’s IP address (from the Network Configuration Page).
  2. Go to Network > Wireless and assign a static IP.
  3. Add the printer manually to your PC using:
    • Windows: Control Panel > Devices & Printers > Add a Printer > Use TCP/IP Address
    • Mac: System Preferences > Printers & Scanners > Add Printer

 

If the issue still persists, refer to the steps on this link to restore factory defaults.

 

Let me know if you need step-by-step help with any of these! 😊

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

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Re: hp neverstop laser mfp 1202w printer won't turn on when plugged in. a lot of us are having this

March 22, 2025, 7:37 am
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Hi @msgramsci,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Here are some troubleshooting steps you can try:

1. Check the Power Source

🔹 Try a different power outlet (avoid using power strips).
🔹 Check the power cable – Ensure it's firmly connected to the printer and wall socket.
🔹 Use a different power cable (if you have one compatible).

 

2. Perform a Power Reset

Unplug the printer from power.
Press and hold the Power button for 15–30 seconds.
Plug the printer back in and try turning it on.

 

3. Check for a Faulty Power Adapter

  • If the printer has an external power adapter, see if the LED indicator on the adapter turns on.
  • If there’s no light or the adapter feels too hot, it may be faulty.

4. Inspect for Overheating Issues

  • If your printer was running for a long time, let it cool down for 10–15 minutes before trying again.

Let me know how it goes.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

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프린트 안되요

March 22, 2025, 7:47 am
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model 3636 이고 종이입력 부분이 깜박이며 인쇄불능

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Re: Printer error hp3332BO Hp 9010 series

March 22, 2025, 8:10 am
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@DH3324, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Since your HP OfficeJet Pro prints from other wireless devices but not from your HP desktop, the issue seems to be specific to your Microsoft Word. 

 

First, try printing a different file type, like a PDF or Notepad document, to see if the problem is only with Word. 

 

Next, check if your printer is set as the default by going to Control Panel > Devices and Printers and ensuring it’s selected. You can also try printing from Word as an image by going to File > Print > Printer Properties > Advanced and selecting "Print as Image." If the issue persists, repairing or reinstalling Microsoft Office might help, as corrupted Office files can sometimes cause printing problems. 

 

Updating your printer drivers from HP Supportis another important step to rule out software conflicts.

 

The issue could also be related to security settings on your user profile, which might have changed. You can try creating a new user profile, logging in with the new account, and reinstalling the printer. 

Alternatively, you can turn off User Account Control (UAC) and restart your PC. To do this, open User Account Control Settings by clicking the Start button, going to Control Panel, and searching for UAC. Click Change User Account Control settings, move the slider to Never notify, and click OK. If prompted for an administrator password, enter it, then restart your computer for the changes to take effect.

 

Let me know if this helps! 😊

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

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Re: Hp LaserJet MFP M139e-M142e printer is not working.

March 22, 2025, 8:28 am
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Hi @Torchy50,

 

Welcome to the HP Support Community! 

 

HP has released a new firmware update for your printer, which should help resolve the issue. Please visit the HP Software & Drivers page and download the latest firmware update for your device.

 

Let me know if you need any assistance with the update process!

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

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Re: I changed empty black cart and now I am getting message problem with printer or ink system. t...

March 22, 2025, 8:37 am
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Hi @Talford,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

This error typically occurs due to various issues, such as cartridge problems, printhead issues, or printer firmware problems. Here are several steps you can follow to troubleshoot and resolve the issue:

Check and Replace Ink Cartridges

Use Genuine HP Cartridges: Ensure you are using genuine HP ink cartridges as non-HP or refilled cartridges cannot guarantee quality.

Check the Estimated Ink Levels:

  • On the printer control panel, touch the Ink Level Indicator icon Ink Level Indicator.
  • Replace any low or empty cartridges. Follow these steps to replace ink cartridges:
    1. Turn on the printer.
    2. Open the ink cartridge access door.
    3. Remove and replace any low or empty cartridges.
    4. Close the ink cartridge access door.

 Clean the Printhead

  1. Load plain white paper into the tray.
  2. On the printer control panel, go to Setup and select Tools, then choose Clean Printhead.
  3. This process may have to be repeated several times if the printhead is badly clogged.

Let me know how it goes.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

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Re: 프린트 안되요

March 22, 2025, 8:39 am
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Hey @bj0330 

Hope you are doing fine!

Thank you for visiting our English HP Support Community. It would be ideal if the post was in English, so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.

We understand that English is not your primary language, so we advise you to use an on-line translator of your choice to post in the language of our Community.

Thank you for your understanding.

Regards

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Problem with printer or ink system

March 22, 2025, 8:44 am
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Ink System Failure: There is a problem with the printer it ink system. 

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the feeder rollers are not catching the paper when printing

March 22, 2025, 9:12 am
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hp Envy Photo 7155 printer

the rollers do not catch the paper when trying to print

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printer will not print

March 22, 2025, 9:13 am
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Re: what is this error code OXB8524545

March 22, 2025, 9:26 am
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@Granny_J, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Restart the Printer

  1. Turn off the printer.
  2. Unplug the power cord from the back of the printer.
  3. Remove the cartridges.
  4. Press and hold the power button for 30 seconds.
  5. Plug the power cord back in.
  6. Wai for few minutes and then insert the cartridges (let printer prompt for cartridges)
  7. Turn on the printer

Run HP Print and Scan Doctor (Windows only):

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

  • Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

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Re: my printer is on "pause " , how do i get it off " pause :" ?

March 22, 2025, 9:29 am
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Hi @Crimedog34,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

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**bleep** cartridge is stuck

March 22, 2025, 9:42 am
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I have an HP DeskJet 3752 all in one printer my ink cartridges are stuck on the left-hand side

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Re: Laser Jet suddenly requires loading tray 1 or accept current setting (press Accept) before pr...

March 22, 2025, 9:43 am
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@NVDesertRat, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

It sounds like your HP Color LaserJet Pro is having two separate issues:

 

Tray 1 Prompt: This usually happens if the printer thinks the paper type or size doesn't match what's set in the printer settings. Check Printer Preferences on your computer and make sure the paper size/type matches what’s loaded in Tray 1. Also, go to Settings > Paper Handling on the printer itself and confirm the correct tray is selected.

 

If the print is shifting to the right, try these fixes:

 

Ensure the document is set to the correct paper size (e.g., A4, Letter) in the print settings.

Go to Settings > Printer Maintenance > Calibration/Cleaning and run the alignment process.

Misfeeds can cause alignment issues, so inspect the paper path for obstructions.

 

Give these a shot and let me know how it goes! 😊

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

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Re: Have 8025 Pro All in One. It says that there is a problem with the printer or print system

March 22, 2025, 9:44 am
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Hi @Sandy2291,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Here are several steps you can take to try and fix it:

Power Cycle the Printer

  1. Turn Off the Printer: Press the power button to turn off the printer.
  2. Unplug the Power Cord: Disconnect the power cord from the back of the printer.
  3. Wait: Leave the printer unplugged for at least 60 seconds.
  4. Reconnect the Power Cord: Plug the power cord back into the printer.
  5. Turn On the Printer: Press the power button to turn on the printer.

Restart Your Computer

  1. Turn Off Your Computer: Completely shut down your computer.
  2. Wait: Leave it off for about 30 seconds.
  3. Turn On Your Computer: Power up your computer again.

Check Ink Cartridges

  1. Open Ink Cartridge Access Door: Carefully open the door to access the ink cartridges.
  2. Check Cartridges: Ensure that all ink cartridges are properly installed and seated correctly.
  3. Reinstall: If any cartridges are not seated properly, remove them and reinstall them.

Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

 

If the issue still persists, refer to the steps on this link to restore factory defaults.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

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Power cord of new HP smart tank 5100 series printer is not staying in

March 22, 2025, 9:55 am
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I went to Best Buy and tried to plug in the power cord and it fell out too on their machine

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Re: Printer failure. Turned on and off, No help. Contact HP impossible. 0x6100004a on message.

March 22, 2025, 10:05 am
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Hi @Lily1414,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Power Cycle the Printer

  1. Turn Off the Printer: Press the power button to turn off the printer.
  2. Unplug the Power Cord: Disconnect the power cord from the back of the printer and from the wall outlet.
  3. Wait: Leave the printer unplugged for at least 60 seconds.
  4. Reconnect the Power Cord: Plug the power cord back into the printer first, and then into the wall outlet.
  5. Turn On the Printer: Press the power button to turn the printer back on.

Check for Paper Jams

  1. Open Printer Access Doors: Open all access doors to check for paper jams.
  2. Remove Any Jammed Paper: Carefully remove any paper bits or stuck sheets.
  3. Check Paper Path: Ensure there are no obstructions in the paper path.

Refer to this link for further assistance: Click Here

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

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Re: Printer Error code OXB8732642

March 22, 2025, 10:34 am
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Hi @RiiTong,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

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Error response: printer not ready

March 22, 2025, 10:39 am
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The printer and computer ( notebook) are both on the same network. 

I have turned printer and computer off and on multiple times. 

I have turned the router off and on several times. 

There are no documents in queue. 

I AM able to print a document using HP SMART.  but only if I first convert it to pdf. 

Seems like an unnecessary step

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