Ink cartridge error persists after replacing with a new one. Still says ink cartridge missing or damaged. I tried cleaning the new cartridge. What else can I try?
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OfficeJet 8600 error message that ink cartridge is missing or damaged
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OJ5740 errors
All of a sudden my printer has been acting up. Can't print from my iPhone now when I had no trouble over the weekend and it constantly tells me to turn off then on. Today got printer error b8b27f54 and I can't even connect to wifi.
Any ideas?
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MFP 430 keeps printing post scripts wasting paper in the mornings
Printer prints the following pages in the mornings:
POST /ipp/print HTTP:/1.1
Connection: Keep-Alive
Content-Type:application/ipp
User-Agent: Windows Internet Print Provider
Content-Length: 653 Host: localhost
I have reset the printer to factory default and no this is not hooked up to any network but used as a standalone printer.
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6978 Printhead problem
I’m getting a “Printhead problem” alert on my OfficeJet Pro 6978. I’ve already tried troubleshooting and cleaning the head. It seems like I’m left with “repair or replace.” Should I try to schedule a repair or was this the death of my printer?
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Please inquire and advice
Document Feeder says paper jam but cannot find any jam
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HP Inkjet 8600 not working for two computers. HP has always worked for them both.
We have two computers: OS X El Capitan Vers. 10.11.6 (early 2008), and MacBook Air Sonoma 14.6.1 (ca. 2020), using a HP Officejet Pro 8600. Two weeks ago, the MacBook stopped printing, but now is printing on HP. The OS X Capitan had been working fine for printing on HP, until today, but today it has stopped working pm HP. Any suggestions? Thanks very much. Ed
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Re: Printer Failure 60.02.00
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printer 6968
printer HP office jet Pro 6968, thinks there is a paper jam and yields the error code 0X6100004a
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Re: Printhead Missing Error on Smart Tank 6001
Hi @velanche,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to assist you.
I understand you're experiencing an issue with your printer that has a printhead missing error.
I apologize for any inconvenience this may have caused, I'm here to help you today.
Please follow the steps below to fix the issue.
A) Perform a power drain.
1) Unplug the power cord from the printer & wall.
2) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.
3) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.
4) Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Power on the printer
B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.
C) Refer to the steps on this link to further troubleshoot.
D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
I hope this helps.
Take care and have a great day ahead!
Irwin6
HP Support
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Re: MFP 430 keeps printing post scripts wasting paper in the mornings
Refer to this link from the Brother Support page for some tips on getting rid of popups
https://help.brother-usa.com/app/answers/detail/a_id/183921/
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Re: error code 90.0A.64
Format disk from preboot menu you can even erase it and install latest firmware then test.
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Re: error code 90.0A.64
yeah, I did that it looks like it working know thanks
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Error code B8E4BC18 on printer
Getting this screen on my printer. Please advise.
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Toner incompatible for Laser Jet M139WE
I just replaced the toner in my printer with the Toner that came with my subscription and the printer app is telling me that the toner cartridge is incompatible. I have power cycled the printer and my laptop. My laptop OS has been updated as well. Please advise.
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Error code
Error code OXB39FF018
Plus I have an HP OfficeJet 6954 and it’s only recognizing 6950
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Re: Printer HP Color LaserJet MFP M277dw (AEE314) goes to pause when trying to print.
I have the same problem. When I try to print on my Mac Air (Sequoia 15.2), The print queue pauses with an "expired certificate" message. I have updated the firmware, but the issue remains. I am able to print from my iPad, iPhone, and Windows/10 systems without issues.
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Paper Submission and Printing Problems
Dear ,
I hope this message finds you well. I am reaching out to inform you of two issues I am currently facing that are impacting my work.
Paper Submission Issue: My paper is not going through as expected. I have double-checked the submission requirements and format, but it seems there is still an issue preventing it from being successfully submitted.
Printing Problem: I am also experiencing a technical issue with my printer. It is only printing in yellow and blue, regardless of the file or settings I choose. I have tried troubleshooting by checking ink levels and adjusting printer settings, but the problem persists.
I would greatly appreciate any guidance or assistance you can provide to help me resolve these issues promptly. Please let me know if further details are needed.
Thank you for your understanding and support.
Best regards,
Alexe
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Re: OJ5740 errors
Watch the reset video or perform the steps. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.
Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.
Or simply use Wi-Fi direct (but read note below about Instant Ink).
| If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing. |
Do not call any phone numbers shown in any of the videos or revealed by a Bing or Google search unless it is an HP site or video.
You may need to reset your printer.
Disconnecting the USB cable may still leave the printer in the wired or Wi-Fi mode. Connecting an ethernet cable may still leave the printer in Wi-Fi mode. The Wi-Fi reset is used to put Wi-Fi printers into setup mode. Some printers have a semi-reset, a full reset and a factory reset. Please refer to the user manual to find the difference. Some resets are simple and others require a video to understand. Factory resets cannot be revealed in this forum. To do a factory reset of your printer, you must contact HP.
| Click here for world-wide contact info |
Wi-Fi reset instructions and videos (if any) are shown below. Generally you have 2 hours to connect your printer after performing the Wi-Fi reset. Note that a reset video may show a slightly different model than yours.
| Microsoft's Copilot may have more recent videos. Watch this video to see how to reset your printer: 5740 5742 5744 5746. The steps below are Wi-Fi only and do not perform a factory reset. Microsoft's Copilot may provide alternate solutions.
|
Wi-Fi connection
Ideally, your Wi-Fi printer should connect to the modem or router. If your network has multiple boosters / repeaters, it is possible the printer may connect randomly to any of the units. The router needs to provide the same IP address on every connection. This rarely happens with random connects. An alternate Wi-Fi connection is Wi-Fi direct. Your laptop or smartphone prints directly to the printer and does not go through the router. Note that if you signed up for instant ink or internet printing your printer must also be online through the router.
This video shows how to connect to the router: 5740 Wi-Fi Direct can be used to avoid configuring the router. Watch this: Generic Video Wi-Fi Direct is explained on page 84 of the User Manual, this Wi-Fi setup avoids configuring the router. |
Software
HP updates software periodically. Downloads shown below may be old. You should always visit the Software and Download page to look for new releases. You may need to select an operating system (OS) first. If windows 11 is missing then use 10. You can go as far back as Windows 7, 64bit to get missing drivers. After selecting the OS click the blue Open all button to view all downloads.
Full function printer drivers can be downloaded here: 5740 You can find all of the software here: 5740e. You should select the OS and then look for the phrase "Open All" and click that. Drivers from Windows 7 and up are usually compatible with the latest Windows OS. |
Documents
All documents are available at the below HP site. The user and reference manuals show how to get status reports and analyze error indicators on printer that have no control panel.
All HP manuals are here: 5740e |
Support Videos - Parts - Disassembly
HP has a YouTube site and there are a number of video in English and other languages. Typically unboxing, clearing paper jams, and cartridge problems. You may also find instructional disassembly videos from other users.
Printer problems could be cleared by one or more of these HP YouTube videos 5740 |
Printer Reference
One or more printer reference is listed below. Typically your printer may be part of a series and use the same software and manual. The exact spec may be different.
Specifications for your system: 5740e |
Official setup: unpack, register for ink or whatever
Let me know if you have a flex system (Wi-Fi boosters or repeaters) as the setup is much more complicated for routers.
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Printer returns to carriage jam error and will not print
I've done all the standard fixes and am about to disassemble my out of warranty printer to see if I can uncover what might be jamming the carriage. I wish I had a service manual which would explain the safe procedure of dismantling the cover, but since that's not the sort of thing one can easily acquire these days, I'm stuck posting an issue on a forum. Ok, I've tried everything else, but I don't want to throw this one away.
Help me save a printer from getting recycled, I think it might be something caught somewhere, a small piece of paper, but I can't see inside. Does the library offer rentals for inspection cameras? Creative solutions to explore and learn more, I'm ok with, ways to recycle a broken printer need not apply, but if you have a creative way to turn this into a fun experiment and use the parts, let's brainstorm some ideas.
*If I am violating any community guidelines by saying anything I said, please talk with me, I am new to this forum and asking for these types of solutions when it comes to products that are no longer supported by the companies that sell them.
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Re: Printer saying can not print visit website
Hi @Mel5551,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your HP printer is showing a message like "Cannot print. Visit website for more details," it typically indicates a technical issue or specific action needed. Here's how you can resolve this.
Restart Your Printer
- Turn off your printer and unplug it from the power source.
- Wait for 60 seconds.
- Plug it back in and turn it on.
Check for Error Codes or Messages
- Look for any specific error code or message displayed on the printer screen. This can provide more details about the issue.
Check the Ink/Toner and Paper
- Ensure there’s enough paper in the tray and that it’s properly aligned.
- Check ink or toner levels. Replace any empty or faulty cartridges.
Verify Printer Connection
- If it's a wireless printer, check that it's connected to your Wi-Fi network.
- Reconnect to Wi-Fi if needed through the printer’s settings.
- For USB-connected printers, ensure the cable is secure.
Run HP Print and Scan Doctor
- Download and run the HP Print and Scan Doctor tool:
- Visit the HP Support page and search for the tool.
- Follow the on-screen instructions to diagnose and fix printer issues.
Check Printer Drivers
- Ensure your printer drivers are up to date:
- Go to the HP Drivers and Software page.
- Enter your printer model.
- Download and install the latest drivers.
Check HP Instant Ink or Subscription
- If you're using HP Instant Ink or a subscription plan, ensure your account is active, and the printer is connected to the internet to sync with HP's servers.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
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