Hp office jet 3830 has the screen touch damage I need to replace that
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screen touch replacement HP Offce Jet 3830
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Re: Printer keeps printing network configuration pages multiple times unprompted
Hi @iboy6648,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to assist you.
I see that you are facing an issue with your Printer that is malfunctioning.
A) Please follow the steps below to perform a power drain.
1) Take out the cartridges
2) Unplug the power cord from the printer & wall.
3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.
5) Insert the cartridges back into the printer.
Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges
B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.
C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.
D) Install the printer software by clicking on the link again and let me know if that resolves the issue.
Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
I hope this helps.
Take care and have a good day
Irwin6
HP Support
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Re: screen on printer went black
Hi @jveldman,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to assist you.
I see that you are facing an issue with your printer that has a black screen.
To understand the issue and help you, please share the details listed below:
- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).
- Error messages or Blinking lights (if any) on the unit.
- May I know which application are you using to print?
- When was the last time your printer was working fine?
- Were there any changes made to your printer recently?
- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?
Note: Do not share any of your personal information such as serial, phone number, email ID, etc.
Take care and have a great day ahead!
Irwin6
HP Support
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Re: My HP printer doesn't work on USB on Desktop PC, but works on Laptop
Hi @Lukajekic,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing an issue with printing from the PC to your printer.
A) Please follow the steps below to perform a power drain.
1) Take out the cartridges
2) Unplug the power cord from the printer & wall.
3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.
5) Insert the cartridges back into the printer.
Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges
B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.
C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.
D) Install the printer software by clicking on the link again and let me know if that resolves the issue.
Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
I hope this helps.
Take care and have a good day
Irwin6
HP Support
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Re: Printer 6400 printing multiple copies and displaying error code00B1E8
Hi @Momdhu,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to assist you.
I see that you are facing an issue with your Printer that is printing multiple copies.
A) Please follow the steps below to perform a power drain.
1) Take out the cartridges
2) Unplug the power cord from the printer & wall.
3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.
5) Insert the cartridges back into the printer.
Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges
B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.
C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.
D) Install the printer software by clicking on the link again and let me know if that resolves the issue.
Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
I hope this helps.
Take care and have a good day
Irwin6
HP Support
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Re: How do I clear Error 75?
Hi @LuannJ,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing an issue with your printer that has an error 75.
A) Please follow the steps below to perform a power drain.
1) Take out the cartridges
2) Unplug the power cord from the printer & wall.
3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.
5) Insert the cartridges back into the printer.
Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges
B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.
C) If the issue still persists, refer to the steps on this link to troubleshoot further as the error 75 indicates issue with the paper path or feed.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
I hope this helps.
Take care and have a good day
Irwin6
HP Support
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Re: supply system error
Hi @cph12,
Welcome to the HP Support Community.
I'd be happy to help you!
I understand that you are getting a Supply System Problem error.
I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.
If you have tried all the steps mentioned in this HP document:- Click here
And if the issue still persists, this could be a hardware issue.
I request you to talk to HP phone support.
Hope this helps! Keep me posted for further assistance
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
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Re: Can't exit from single-cartridge mode on Envy 5660 and recommended solution didn't work
Hi @KRAMb,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to assist you.
I see that you are facing an issue with exiting single cartridge mode on your Printer.
The only way to exit single cartridge mode is to install the missing ink cartridge in the printer.
A) Please follow the steps below to perform a power drain.
1) Take out the cartridges
2) Unplug the power cord from the printer & wall.
3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.
5) Insert the cartridges back into the printer.
Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges
B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
I hope this helps.
Take care and have a great day ahead!
Irwin6
HP Support
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Re: HP 8610 failed reset
So I ended up taking the printer apart really the left side panel. Then you can move the gear that moves the printhead and free it up. I was able to then remove and replace the printhead. The printer then initiated a restart protocol and I was back in business. Look for HP8160 dissasembly on You Tube for help. Not crazy hard taking it apart a little more challenging getting it back together just in getting all the pieces lined up.
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HP Smart Tank 615 keeps on pausing (by it self)
My printer keeps pausing new print jobs; I can unpause (play) it, but it pauses again.
I can print test pages to it without problems.
I am on MacOS 14.5 (23F79).
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Cartridge malfunction
HP 8710 cartridge not communicating
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Please help me to change my email address from hoyland2@btinternet and change it to sheelaghhoyland@
I need to reorder my printer ink and to update my email address. Can you help please?
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Re: Printhead appears to be missing, not detected or incorrectly installed
Hi @BarbB201,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to assist you.
I see that you are facing an issue with your Printer that has printhead error.
A) Please follow the steps below to perform a power drain.
1) Take out the cartridges
2) Unplug the power cord from the printer & wall.
3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.
5) Insert the cartridges back into the printer.
Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges
B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.
C) If the issue still persists, refer to the steps on this link to further troubleshoot.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
I hope this helps.
Take care and have a great day ahead!
Irwin6
HP Support
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Re: I just replaced the HP genuine Cyan cartridge and now I have a printer failure. What can I do?
Hi @enterpriser2,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to assist you.
I see that you are facing an issue with your printer that has a printer failure error.
To understand the issue and help you, please share the details listed below:
- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).
- May I know which application are you using to print?
- Were there any changes made to your printer recently apart from replacing the ink cartridges?
- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?
Note: Do not share any of your personal information such as serial, phone number, email ID, etc.
Take care and have a great day ahead!
Irwin6
HP Support
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Re: Printer and account
Hi @LindaH6,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to assist you.
I see that you are facing an issue with your printer that is not printing.
Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)
To understand the issue and help you, please share the details listed below:
- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).
- May I know which application are you using to print?
- When was the last time your printer was working fine?
- Were there any changes made to your printer recently?
- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?
Note: Do not share any of your personal information such as serial, phone number, email ID, etc.
Take care and have a great day ahead!
Irwin6
HP Support
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Re: M283fdw printer black screen, powers on but my iMac can not find it via USB.
Hi @ThomasADe,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing an issue with your printer that has a black screen.
A) Please follow the steps below to perform a power drain.
1) Take out the cartridges
2) Unplug the power cord from the printer & wall.
3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.
5) Insert the cartridges back into the printer.
Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges
B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.
C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.
D) Install the printer software by clicking on the link again and let me know if that resolves the issue.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
I hope this helps.
Take care and have a good day
Irwin6
HP Support
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Re: Laserjet pro CP 1520 won't turn on
Hi @RvonAlt,
Welcome to the HP Support Community.
I'd be happy to help you!
If your HP LaserJet CP1520 Pro Color printer isn't turning on despite trying different power cords and outlets, it could be an issue with the internal power supply, a faulty power button, or other internal components. Here’s a step-by-step guide to troubleshooting and potential solutions:
1. Check the Power Connection
- Ensure a Firm Connection: Double-check that the power cord is securely connected to both the printer and the power outlet.
- Test the Power Outlet: Plug a different device into the same outlet to confirm that the outlet is functioning correctly.
2. Inspect the Power Button
- Look for Damage: Inspect the power button for any physical damage or debris that might be preventing it from functioning correctly.
- Press Firmly: Sometimes, the power button may not engage properly if not pressed firmly.
3. Reset the Printer
- Unplug the Printer: Disconnect the printer from the power outlet.
- Wait: Leave it unplugged for at least 10-15 minutes to ensure any residual power is drained.
- Re-plug and Power On: Plug the printer back into the power outlet and attempt to power it on again.
4. Check the Internal Power Supply
- Internal Power Supply Failure: If the printer still doesn’t turn on, the internal power supply unit (PSU) could be faulty. This is a common issue in printers as they age. The PSU is responsible for converting AC power from the outlet to the DC power required by the printer's components.
- Test the PSU (If Comfortable): If you’re comfortable opening the printer (and it’s out of warranty), you can check for any obvious signs of damage on the power supply unit, such as burnt components or loose connections. However, this should be done with caution.
5. Consider Professional Repair
- Contact HP Support: If the printer is still under warranty, contact HP Support for assistance. They may offer a repair or replacement.
- Professional Repair Service: If it’s out of warranty, you might consider taking the printer to a professional repair service. They can diagnose and potentially replace the internal power supply or any other faulty components.
6. Evaluate Replacement
- Cost of Repair vs. Replacement: If the printer is quite old, weigh the cost of repair against the cost of purchasing a new printer. In some cases, it might be more economical to replace the printer rather than repair it.
If none of these steps work, it’s likely a hardware issue inside the printer, and repair or replacement may be necessary.
Hope this helps! Keep me posted for further assistance
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
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Error
Hello, just got HP 7920e from Auction, no cartridges at the moment. After connecting to WiFi it is getting error. Hard reset done from menu, error keep showing any suggestions please or i have to bin it😞
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HP ENVY printer - all lights flashing
Printer went wild on it's own one night - no idea why. Switched it off and restarted it
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Re: My I is blinking
Hi @Tlung,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to assist you.
I see that you are facing an issue with your printer that has blinking lights.
Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)
To understand the issue and help you, please share the details listed below:
- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).
- Error messages or Blinking lights (if any) on the unit.
- May I know which application are you using to print?
- When was the last time your printer was working fine?
- Were there any changes made to your printer recently?
- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?
Note: Do not share any of your personal information such as serial, phone number, email ID, etc.
Take care and have a great day ahead!
Irwin6
HP Support
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