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Power resetting the printer and then performing an automated/manual cleaning may resolve the issue. Let's try these steps:
Please ensure the printer is up-to-date with its firmware. If you are unsure, you can download and install the latest firmware update from here.
1) Make sure this printer is plugged into a direct wall, not a surge protector
2) Remove all of your ink cartridges from the printer and close the door
3) Remove the power cord from the back of the printer (Do no press the power button)
4) Clean the area around the ink nozzles, refer to step 13 from this document.
5) Plug the power cord back into the printer
6) Wait for the printer to turn on completely, then install the ink cartridges.
7) On the printer control panel, swipe the display to the left, and then touch Setup
.
8) Touch Tools.
9) Swipe up on the display, and then touch Clean Page Smears.
10) On the printer control panel, swipe the display to the left, then touch Setup
.
11) Touch Tools, then touch Clean Cartridges. Click Yes when prompted to perform the next level of cleaning.
12) On the printer control panel, swipe the display to the left, and then touch Setup.
13) Touch Tools.
14) Swipe up on the display, then touch Align Printer. Follow the onscreen instructions to complete the alignment.
Let me know how it goes!
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