Good Day. A warm welcome to the HP community.
I reviewed the case regarding issues with the printer. I will be delighted to assist you here.
Follow this document which will provide you step by step instructions. By the end of the document I'm sure the issue would be resolved. :)
This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue.
Hope this helps. Let me know how it goes. ;)