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To fix this issue, try the steps below:
- Clean the ink cartridges, and then check the error message
Update the printer firmware
- Reseat the printhead up to three times
Note: Sometimes error messages persist after inserting the printhead. To clear any error messages, reseat the printhead up to three times.
For instruction and additional troubleshooting steps: Click here
If issue persists, try advanced reset on the printer.
I'm going to send you a private message with the information required to perform the reset. The only reason why we are utilizing the instructions over the private message as these instructions are specific to your printer model.
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Next, to your profile Name, you should see a little blue envelope, please click on it.
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