Welcome to the HP Support Community.
Are you able to make a copy?
Let's try to reset the Printer here as it helps in removing any stored static electricity from the Printer which might be causing these issues.
- Turn the printer on, if it is not already on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
- NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
Also, try connecting the Printer to another wall outlet directly.
Your printer comes with an automated tool to clean the printhead. There are several ways to access the tool, depending on your printer and the software you are using.
Run the cleaning test using one of the following methods that works for your printer and wait until the test completes.
If your printer has a display, go to the Settings or Tools menu to find and run printhead or ink cartridge cleaning.
In HP Print Assistant for Windows, find and run the cleaning test from the Maintain Your Printer section.
In HP Solution Center for Windows, find and run the cleaning test from the Printer Toolbox.
Let me know if this helps.
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Thanks!
Have a great day!