Thank you for your reply and I can confirm WIA is configured to start automatically as are RPC, SHD, RPC Mapper and DCOM Server Process Launcher; all are up and running correctly.
I tried the ‘copy’ function from the printer’s control panel, but although it states it is “Copying 1/1” nothing is actually happening!
It has been displaying this for the last 20 minutes, so it looks as if the program has “hung”.
Can you suggest anything else I can try?
Thanks in advance.