Hello Raj, I have done that many times - its how I know the issue is not the printer - as test pages print fine (and in clour!). Have checked all of drivers are up to date - the printer is current with all updates. Fyi, the screen below shows the issue: The red box should contail two radio buttons - one for greyscale and one for colour printing... no sign of either. Press Advanced and there should be an option for greyscale - this is missing also. It looks to me like this is a Windows 10 problem, but don't know enough anout Windows 10 to go any further:
There are no options anywhere else (in any of the Utility programs) that I can find that would cause this issue.
Any other ideas?