I purchased an officejet 8720 in the US from a US retailer. After 13 months of light use I went to office supply store and bought the recommended HP replacement cartridges. While replacing them I noticed that the original cartridges that were removed had the number 954 and the recommended replacements were 952. I installed the cartridges and immediately got an error message saying all 4 cartridges were incompatible. While researching the issue I noted that the 954 were cartridges used in printers for Latin America. After reading that the printer could be reset to a new region I went through the necessary steps to contact HP support and have them reset the region. After 2.5hrs on the phone and $150 dollars in new ink cartridges I was told that there was something wrong with the printer and that I would have to purchase a new one. The printer worked fine until ran out of ink. I am upset that I purchased this in the US, have not moved and yet it is set up with wrong region and cartridge. The fact that it had functioning cartridges in it to start leads me to think it was shipped to wrong region to begin with, and now I pay the price. So now I am out a printer after 13 months. Does anyone have any suggestions on how to correct this problem? HP support was to say the least not very helpful. I've had good luck with HP in the past but this is turning me to a new printer company. Thank you
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