Hi carlYoung,
I hate to hear you are having printing issues. Does the printer have any lights blinking? Are you able to print a test page from the front panel of the unit? Please use the steps below to test hardware functionality. Although this unit does not have the lift-up cover, the cartridge access area door flips down from the front, so there maybe an issue with the sensor. You can view steps related to this issue by Clicking Here. If the test page does not print or blinking lights are indicated the following link may be helpful. Link If the above information does not resolve the issue, please contact HP technical support(1-800-474-6836) to see what options are available for upgrading or replacing the unit.
How to print a self-test report
Setup
- Press the button next to Setup on the product control panel (
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). - Press the button next to Printer Report on the product control panel (
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).The self-test report prints.Hope this helps!
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