Hi niloc,
Are you using new OEM or Remanufactured cartridges?
Solution one: Reset the printer
The error message might disappear after you turn off the printer and then turn it on again. Reset the printer in order for the error message to clear completely. Follow these steps to reset the printer.
- Press the Power button to turn on the product.
- With the product turned on , disconnect the power cord from the rear of the product.
- Unplug the power cord from the wall outlet.
- Wait at least 15 seconds.
- Plug the power cord back into the wall outlet.
- Reconnect the power cord to the rear of the product.
- If the product does not turn on by itself, press the Power button to turn it on.
- If these steps resolved the issue , you do not need to continue troubleshooting
- If the issue persists , continue to the next solution.
Solution two: Service the printer
Follow these steps only if the preceding troubleshooting instructed you to do so.
NOTE: Ink system failures can produce a carriage stall error when you reset the printer. If the ink system failure requires you to return the printer for service, you do not need to troubleshoot the carriage stall issue.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
- If your product is in warranty , contact HP.
- If your product is out of warranty , click here to view additional printer support options starting as low as $20.