Our community forum cannot answer questions regarding costs, refunds, or any service / contract.
I can give you information on where to go for help.
Yes, you can return the "dodgy" cartridge.
Start here:
HP Instant Ink - Is My HP Instant Ink Cartridge Broken?
and / or
Contact HP / Instant Ink Support and ask for help / options to have the issue(s) sorted.
Please take a moment to read the warnings at the bottom of this post regarding thieves, scammers, and vermin that might leap out to take advantage of you.
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Instant Ink / HP Technical Support
Option 1
Wait for an HP Instant Ink agent to find and post a response on this thread.
And / Or
Option 2
Contact Instant Ink Support / HP Tech Support in your region.
Refer to your regional Terms of Service contract to verify available contact options in your area.
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Regions
In USA or Canada
Cloud Services (during normal business hours): 1-855-785-2777
- Verify the phone number in your Terms of Service document
HP Instant Ink - USA - Terms of Service
Lots of important information and definitions, including:
# 4: Printer Needs to be Connected to Internet
# 5: Instant Ink Program Cartridges Must Be Returned by You to HP
# 7: Service Plans -- What is a page?
# 8: Rollover Pages
#13: Customer Support Center -- Cloud Services Contact Phone Number and online contact link
#15: Cancellation
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In UK
HP Support - Specify help for Instant Ink: 0207 660 0596
- Verify Phone Number - Reference Contact HP UK – Phone Assist
HP Instant Ink - UK - Terms of Service
Lots of important information and definitions, including:
Top of Page: Location, Contact Phone Number and online contact link
# 5: Printer Needs to be Connected to Internet
# 7: Instant Ink Program Cartridges Must Be Returned by You to HP
# 8: Service Plans -- What is a page?
# 9: Rollover Pages
#13: Customer Support Center -- includes Contact Phone Number and online contact link
#16: Cancellation
HP Instant Ink - UK - Overview / FAQs
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Everywhere else: Contact HP Support
Specify help for Instant Ink / HP Connected / Web Services
Select your country / region from the list and follow the prompts
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Things that are Instant Ink
Help, Documents, Videos, and Information
HP Instant Ink, Sign-up / Sign-in, FAQ, and Important "Small Print" Information
Click Supported Countries (top right of Webpage)
Open the Instant Ink page > scroll down a bit until you see the Contact Options at the right side of the page: Chat icon (if available) and / or phone number
Subjects and Sections
- Scroll down on page or click Three vertical dots on the top right of page
- Section "How it works" > Scroll down > Click “Check to see if your HP printer works with Instant Ink”
- Scroll to the bottom and read all-important “small print” information (includes “Print free for life” plan)
Not sure where to start? Stuck? Guided Help Options: HP Instant Ink – Top Solutions
What is Instant Ink? How it works – how to participate: HP Printers - Enrolling in HP Instant Ink
HP Instant Ink - Obtaining Replacement Ink Cartridges
Includes instructions (#7-#8) if you do not receive (or need replacement) Instant Ink cartridges
HP Connected Website Support Page> Troubleshooting, How-to, Video Tutorials: HP Connected
HP Connected> How to > Printer Setup, Installation & Updates >
Scroll down to the bottom of the page to FAQ:
Can I reuse a customized printer email address?
Instant Ink Website Support Page> Troubleshooting, How-to, Video Tutorials: HP Instant Ink
HP Instant Ink - Is My HP Instant Ink Cartridge Broken?
Instant Ink - Replacing or Adding Printers to Your Account
ePrint, and Print Applications
Videos!
Fitting Instant Ink Cartridges in your HP Envy or Officejet Printer
Video - Instant Ink – Signing Up and Getting Started
Video – Instant Ink – Thanks for Enrolling - What's Next?
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Scams and Unscrupulous Contacts – Please READ:
- Be aware of scams, thieves, and vermin that infest the underbelly of the forum.
- Sometimes when you ask for help, these creatures crawl out from under rocks to pounce on the unwary.
- These people are NOT here to help you.
HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls
AND
Signs of Vermin:
- Do notrespond to email or private messages that say “for hassle free help – kindly call us at this number” or anything remotely similar.
- HP does notpost unsolicited private messages that contain embedded phone numbers or email addresses.
- HP does NOTsign email or messages as “Helpdesk”, “TechHelp”, “TechDesk” or anything similar.
- Verify all phone numbers against HP Contact information in HP Documents.
- HP will not call you to tell you there is a problem on your computer.
- HP will not call you and ask for your personal information.
- HP will not call you to offer you money.
- HP will not insist that you let the technician log into your computer.
- HP will not tell you your computer is full of malware and then offer to sell you a “plan”.
- Avatars and "HP" screen name emblems within the content (inside) an email or private message can be faked.
HP and Forum Community HP Experts do NOT message, call, or email you and promise to fix a problem if you would just "call this number", give out your personal information, promise your first-born child, provide a credit card number
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