Hi
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 
I understand that the printer is not recognizing the cartridge.
Don't worry I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Are you using the same cartridge came with the printer?
Is the printer connected to the Wall outlet?
Restarting the printer.
Turn off the printer.
Make sure the printer power cord connects directly to an electrical outlet and not through a surge protector or power strip.
Turn on the printer.
If the issue persists, click here for further assistance.
Do get back to me as I have a few more tricks up my sleeve. Said that, if I have helped you resolve the issue.
Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon followed by clicking on 'Accepted as Solution'
Have a great day Ahead!