Thank you for replying with this detailed response 
I appreciate your time and efforts,
I have a few more updates/steps that should help resolve the issue,
Let's start with cleaning the paper feed and pick rollers:
Dust, paper fiber, and other debris might accumulate on the paper feed and pick rollers and cause paper jams and paper feed issues. Use the following steps to clean the rollers inside the printer, and then try to print a Printer Status Report.
Gather these materials:
Long, lint-free cotton swabs
A clean, lint-free cloth, or any cloth that does not come apart or leave fibers
Distilled, filtered, or bottled water (tap water might damage the printer)
CLICK HERE FOR MORE STEPS AND INSTRUCTIONS - Step 3 onward.
(By the end of this article all the issues should be resolved)
Alternatively, you could print custom sizes: Click here for steps.
You could also check this article for steps to resolve your concern with photo tray problems: Click here
Keep me posted,
If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
Good Luck.