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Re: cannot reset printer HP OFFICEJET 7612

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Hi ,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with your HP OfficeJet 7612 Wide Format e-All-in-One wherein the printer abruptly shuts off.

 

Let's go through a few steps that may help to fix this issue.

 

And here are a few steps to restore the printer to its factory defaults:

1. Touch (Right arrow), and then touch Setup.

2. Touch Tools, and then touch Restore Factory Defaults.

 

Also, you may update the printer by following the steps listed below:

1. On the printer control panel, touch (HP ePrint), touch OK, touch Settings, and then touch Printer Update.

2. Touch Check for Product Update and then follow the on-screen instructions.

 

Let me know if this works.
 

You have a good day ahead.


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