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C4780 All in one - need to reset to factory

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It used to work until I reinstalled it with new laptops.  Now, it keeps showing "place photo to scan" and then after a while pulls a paper through, blank, then says "Cencelling ..." and nothing else.  If I unplug, power off, plug back in... this goes away, but I cannot print anything even though the SW is installed on my Windows 7 laptop as adefault printer and then after a while back to scan message.  thanks for your help (please). thanks


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