I had this problem with a 4630 HP printer. This is definitely a HP software problem. They have fixed it. You have to get a new version of their software downloaded to your computer by a HP rep. Call them. The issue is that their employees are absolutely clueless about this problem. HP has not informed them. I spent 6 hours an this problem, including 1 1/2 hours on the phone with HP. The Rep. that helped me was only hoping that their latest software would solve the porblem. He had no prior knowledge of this problem, nor does any seller of HP printers.
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