Hi
Thank you for your reply, I'll be more than glad to help you.
I understand that the issue still persists after following the steps provided in the previous interaction.
You need to perform a reset on the printer to restore the printer to its factory settings and then connect it to the network.
As this is a confidential information, I will be sending the steps in a private message. Please check your private message icon on the upper right corner of your HP Forums profile,
Next, to your profile name, you should see a little blue envelope, please click on it.
Please reply back on the public post to let us know if the issue has resolved or not.
You have a good day ahead.