I am trying to add my printer to my network on my new laptop. The printer is asking me for a username & password on the printer's touch screen. I can't find the paper I wrote everythng down on. Is there a way I can factory reset my printer so that I can do this?
Also the printer is a 6968 & it's being recognized as a 6960 series. Is something wrong there, or is that ok?
I am using Windows 10 on an HP Pavillion.