Hi
Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!
I understand you are having issues setting up your HP OfficeJet printer. Don't worry as I have a few suggestions which should help you resolve this issue.
To provide you with an accurate solution, I'll need a few more details:
- Which country do you reside in and was the printer purchased from the country?
- Did you replace the cartridge recently?
- Did the error appear all of sudden while using an existing cartridge which worked fine earlier on the same printer?
In the meantime, let's try these steps here:
Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.
Remove all the ink cartridges and then try to perform a hard reset on the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle.
Now insert the ink cartridges and then try to print a test page and check if it works.
Please follow all the steps suggested in the support document for - HP OfficeJet Pro 7740, 8700 Printers - Ink Cartridge Errors
Please respond to this post with the results of the troubleshooting for further assistance.
Let me know if those steps worked for you.
If they did, that’s awesome!
Give us some reinforcement by clicking the solution and kudos buttons,
That’ll help us and others see that we’ve got the answers!
Good Luck.