For the second time since buying this cursed all-in-one printer, I have received a fatal "printhead error." From what I've been able to read online, this is a design/manufacturing problem that HP has known about for a long time, yet after my first error, they replaced the printer with an identical model that has now also failed (after not heavy usage, I should note).
Aside from the ethical questions of how HP could have allowed a flawed product on the market and then just crossed its fingers hoping for the best, I have found the support generally atrocious. I called a week ago to ask for another replacement, and since then I have leard literally nothing -- not the next-day phone call that was promised, not an e-mail acknowledgement of my service ticket.
What's worse is that HP seems to go out of its way to make obtaining help difficult. The online submission form doesn't work: there is no "Submit" button when you have finished filling it out! The telephone support is only available until the laughable hour of 6 pm. When you do reach somebody, you're lucky if you can understand their English.
Does anybody else find this SHOCKING from a major Fortune 500 corporation? I had already understood that HP is a shadow of its former self, but I had no expectation as a 30-year loyal customer that it had fallen so low.
I'm interested to hear the experiences of other people who have tried to resolve the problem of the dreaded OfficeJet Pro 6830 printhead error. And, of course, a response from HP would be most welcome.