Pokemom,
Rats.
The so-called fixes on the Web do run the gamit and they are well-known. It is a matter of finding the solution that matches your situation. That, of course, is the issue. :smileyfrustrated:
I use, for the most part, Firefox. I do find, even with this favorite browser and running Windows 8.1, there are times that no matter what I do, I cannot get a certain result (printing or otherwise). It is Java, it is permissions, it is the webpage version / code / format / whatever. Argh. So, next: IE 11, Chrome... whatever it takes.
- Reinstall Internet Explorer -- or at least Reset to Defaults
- Check the following folder: C:\Users\username\AppData\Local\Temp\Low (it should exisit)
- Reinstall Chrome (or update it)
- What about Java? Update it
- Try downloading / saving the page to your computer and printing it from your local system.
- IF the webpage is presented in PDF format, then it is possible that the file is corrupted in some way. The fix is similar to the workaround I posted; an explanation is in order. Quick fix | Print PDF as image | Acrobat, Reader
- Check IE "Mode" >> Open Internet Explorer >
1) Open Tools>
2) Click Internet Options
3) Click tab Security
4) Uncheck Enable Protected Mode
5) OK> Exit Internet Explorer
6) Reopen Internet Explorer > Open webpage > Print
Check / Reinstall the printer Software
General Instructions to install the Printer Software
- Open HP Drivers & Downloads
- Enter your Printer Model information
- Select your Printer from the “Results” list
OR
- Enter your Operating System in the Drop-down menu
- Click NEXT and Scroll down
- Look for category Driver - Product Installation Software
- Select the Basic Driver, e-print, or Full Feature Software
- Save the *.exe installation package(s) on your computer
The file(s) will likely save to the "Downloads “folder.
Next:
- If available, you may wish to download the Print and Scan Doctor and / or other programs from Category – Utilities
HINT:
Install the Utilities / Tools first; the little installation packages are smaller in size
- If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select run as Administrator and install.
NOTES:
· On the bottom half of the main webpage for your printer, you can find helpful videos to assist with the installation of the printer software!
· Scroll the video list back and forth until you find the video that most closely matches your situation.
- If using a USB connection: Download and install the driver softwarebefore connecting a USB cable.
- Ethernet: If the printer supports Ethernet, you may connect the printer to the network (and assign the printer an IP address at the router, if you like). Once the printer is connected to the network, be sure the printer is turned on and then install the printer software.
- After the initial installation is complete and working, be sure to check for and install any relevant updates - check Category - Update
There is valuable information at the printer’s website, including manuals, how-to pages, Troubleshooting and SOLUTIONS for problems, and alerts for your printer. Be sure to take an extended look at what’s available. Bookmark the page.
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If I think of anything else that might be useful, I will post back.
Click the KudosThumbs-Up!
It is a nice way to say “Thank You" for the help.
Although I strive to reflect HP's best practices, I do not work for HP.