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Re: cp1215 laser jet only prints solid black when trying to print in color.

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It is possible that the cartridge is causing the issue, the only sure fire way to know is to install a HP toner into the printer. If the quality issue is still present after trying a HP toner, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here.


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